Workplace Solutions - Customer Service Analyst, Czech, Swedish or other European languages

JPMorgan Chase

Barcelona, Spain

Career-pivot friendly

Who this role is best for

Best suited to multilingual customer service professionals with a background in Financial Services or Software working in a structured, client-focused environment.

Best fit for

Multilingual customer service professionals with Financial Services or Software industry experience
— “Experience in Customer Service role, preferably in the Financial Services or Software industry.”
Candidates who thrive in structured, client-focused environments with a need for cross-functional collaboration
— “Interact with other areas of the company in resolving queries raised by clients and participants.”
Individuals who can maintain long-term engagement with clients and support continuous improvement initiatives
— “Maintaining contact with customers throughout the ticket life cycle.”

Things to consider

Fixed Monday to Friday schedule may not accommodate remote or flexible working preferences
— “Monday to Friday role with a fixed schedule.”
The role may involve working on local bank holidays as part of operational coverage
— “The team typically works on local bank holidays in line with operational coverage requirements.”

How to stand out

Emphasize multilingual capabilities and prior client-facing experience in your resume and interview responses
— “Fluent in Czech, Swedish or any other European language.”
Highlight your ability to identify and recommend process improvements in your application materials
— “Identify and recommend areas for improvement within the Service Desk function.”
Demonstrate your technical expertise in relevant areas and willingness to learn new skills
— “Maintains highest level of technical skill in field of expertise.”
Showcase your experience with ad-hoc training and knowledge base contributions
— “Provide ad-hoc training and education to users as well as contribute to Knowledge base articles.”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

resolution of customer queries
contribution to knowledge base articles

Typical background

customer service rolesfinancial services industry experience

Skills & requirements

Required

Customer ServiceProblem-solvingCommunicationTechnical SkillsDiscretion And JudgmentContinuous Improvement Mindset

Preferred

University Degree In Economics Or FinanceCustomer Service Role Experience

Stack & domain

Customer ServiceEmail And Phone SupportEscalationInteraction With Other Areas Of The CompanyTraining And EducationKnowledge Base ArticlesContact With CustomersAreas For ImprovementService Desk FunctionDiscretion And JudgementLearning New ThingsFlexibilityBank HolidaysOperational Coverage RequirementsCzechSwedishEuropean LanguagesCustomer Service SkillsProblem Solving SkillsClient FocusInterpersonal SkillsNetworkingTechnical SkillContinuous Improvement MindsetExcellent Customer ServiceTelephone And Email EtiquetteStrong Problem Solving SkillsProactivityPassion For LearningFinanceTechnology

About the role

Original posting from JPMorgan Chase

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.
Job Responsibilities
Provide excellent customer service via email and phone at 1st and 2nd level response
Escalate unresolved issues to 2nd and 3rd line support teams
Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
Maintaining contact with customers throughout the ticket life cycle
Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
Required Qualifications, Capabilities and Skills:
Fluent in Czech, Swedish or any other European language
Excellent Customer Service skills in telephone and email etiquette
Strong problem solving skills.
Client focus, interpersonal skills and ability to network
Proactivity and Continuous Improvement mindset.
Maintains highest level of technical skill in field of expertise.
This position requires a high degree of discretion and judgement.
Passion for learning new things every day and a continuous improvement mindset
Willingness to be flexible, this is a Monday to Friday role with a fixed schedule. Occasional flexibility may be required on an exceptional basis to support business needs. The team typically works on local bank holidays in line with operational coverage requirements.
Preferred Qualifications, Capabilities and Skills:
University degree in Economics, Finance or equivalent work experience desired.
Experience in Customer Service role, preferably in the Financial Services or Software industry.
Experience with Contact Center solutions
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Source: JPMorgan Chase careers