Account Director - Health

VML
London, United Kingdom
Career-pivot friendly

Who this role is best for

Best suited to candidates with leadership experience in healthcare advertising and a background in scientific marketing, working in a hybrid office environment in London.

Best fit for

  • Candidates with leadership experience in healthcare advertising and a scientific marketing background
    — “Scientific Degree completed with Marketing/Economics specialization (or equivalent industry experience).”
  • Individuals with a track record of managing account profitability and client relationships
    — “Strong commercial and financial acumen, with experience managing account P&L, resource forecasting, and agency profitability.”
  • Candidates who thrive in a hybrid office environment and can manage cross-functional teams
    — “We believe the best work happens when we're together, fostering creativity, collaboration, and connection.”

Things to consider

  • Requires an average of four days in the office weekly, with potential for travel or client meetings.
    — “teams in the office an average of four days a week.”
  • Involves regular reporting to senior leadership on account performance and milestones.
    — “Regularly inform the Group Director / Managing Partner on account health, performance, and key milestones.”

How to stand out

  • Highlight experience in transforming business objectives into actionable strategies for healthcare clients.
    — “Collaborate with Strategy and Planning to transform client business objectives...”
  • Demonstrate leadership in mentoring teams and driving professional development.
    — “Manage & Mentor Teams: Lead, motivate, and develop direct reports...”
  • Showcase ability to sell and present strategic proposals to senior stakeholders.
    — “Pitch & Present Proposals: Confidently present, sell, defend, and negotiate...”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • client retention
  • new business growth
Typical background
account managementhealthcare marketing

Skills & requirements

Required

Account ManagementClient Relationship ManagementStrategic Planning

Preferred

Healthcare Industry KnowledgePresentation Skills

Stack & domain

Client Relationship ManagementStrategic Account GrowthCreative And Brief DevelopmentTeam ManagementFinancial PerformanceNew Business IdentificationProposal PitchingStrategic ThinkingVisionaryResults-drivenLeadershipTeamworkCommunicationHealthcareCommunications

About the role

Original posting from VML

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. 

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. 

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

About VML Health: Why We're Awesome (and Why You Should Care)

We're VML Health, part of the VML network – a global powerhouse in brand and customer experience. Basically, we connect creativity, tech, and culture to build brands that really resonate.

At VML Health, we're all about making a real difference in healthcare. We craft innovative solutions that drive meaningful change and improve patient outcomes. Our European hub is a buzzing center for collaboration, bringing together diverse talent to serve clients across the continent.

We're obsessed with leveraging the power of creativity and technology to solve complex challenges. We thrive in a fast-paced, collaborative environment where new ideas are always welcome. Join us, push boundaries, and help shape the future of healthcare communications!

Strategic, visionary, and results-driven, the Account Director plays a pivotal role in leading senior client engagements, driving organic business growth, and delivering transformative healthcare communications. Acting as a trusted advisor to clients and an inspiring leader to cross-functional agency teams, this role drives overall account vision, creative excellence, team development, and financial profitability across every initiative.

The Role:

Role & Responsibilities:

Build Senior Client Relationships: Cultivate and maintain long-term client relationships built on deep trust, credibility, and strategic partnership.

Lead Strategic Account Growth: Collaborate with Strategy and Planning to transform client business objectives, scientific insights, and market dynamics into actionable communications strategies and tactics.

Champion Creative & Brief Development: Co-develop and interrogate project briefs to ensure alignment with client objectives, regulations, and standards; partner actively with creative teams throughout development.

Manage & Mentor Teams: Lead, motivate, and develop direct reports (Account Managers and Account Executives), delegating tasks appropriately, setting priorities, and supporting their professional growth.

Drive Financial Performance & Viability: Oversee overall account profitability, budgeting, resource utilization, and forecasting, ensuring agency profitability while delivering high-value work on time and on budget.

Mine New Business: Proactively identify and seize organic growth opportunities within existing client accounts and contribute to agency new business pitches.

Pitch & Present Proposals: Confidently present, sell, defend, and negotiate agency strategic proposals and creative work with senior client stakeholders.

Ensure Agency Supremacy: Collaborate seamlessly across all agency disciplines at the right time and manage client vendor relationships to maintain agency leadership.

Executive Escalation & Reporting: Regularly inform the Group Director / Managing Partner on account health, performance, and key milestones, escalating issues as needed.

Skills:

Scientific Degree completed with Marketing/Economics specialization (or equivalent industry experience).

6+ years' experience in the medical communications / healthcare advertising industry, including a proven track record in a leadership role.

Fluent in English with outstanding written, spoken, and presentation skills.

Proficiency in MS Office Tools (especially Excel and PowerPoint) and familiarity with CRM tools, e-commerce, paid search, and emerging digital media.

Proven capability to develop, write, and deliver clear, persuasive briefs and collaborate effectively with creative teams.

Strong commercial and financial acumen, with experience managing account P&L, resource forecasting, and agency profitability.

Exceptional leadership and interpersonal skills with a collaborative, solution-oriented approach in an integrated agency environment.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

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Source: VML careers

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