Account Manager, Dispatcher Sales

Freenow by Lyft
Berlin +1 more
On-siteCareer-pivot friendly

Who this role is best for

Aimed at mid-level to senior B2B sales professionals with mobility or SaaS experience who are comfortable with high travel demands and hands-on client engagement.

Best fit for

  • Individuals with a background in logistics or taxi industry who can translate technical benefits into tangible outcomes for SMBs
    — “Backgrounds in mobility, logistics, or selling SaaS to SMBs are highly preferred”
  • Professionals who thrive in client-facing roles and can act as a bridge between technical teams and on-the-ground operations
    — “the voice of our partners. You will gather on-the-ground feedback about our software and collaborate directly with our Product and Strategy teams”

Things to consider

  • The role involves selling a free product, which requires emphasizing value and change management
    — “even when a product is free, you still have to expertly 'sell' the time, effort, and operational shift required to adopt it”

How to stand out

  • Highlight experience in managing B2B sales pipelines and handling client objections effectively
    — “Proven track record of managing a B2B pipeline and handling objections”
  • Demonstrate fluency in both German and English, with practical experience in client-facing communication
    — “Fluency in German and English is required due to regular interaction with clients and internal stakeholders”
  • Showcase past roles where you guided clients through complex process transitions or software adoption
    — “Guide fleet owners and head dispatchers through the fear of operational change”
  • Emphasize your ability to collect actionable feedback and translate it into product improvements
    — “the voice of our partners. You will gather on-the-ground feedback about our software”
  • Demonstrate adaptability and comfort with being on the road, including time on client sites
    — “You are comfortable being on the road for a significant portion of your time (up to 40-50%)”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • prospecting, engaging, and pitching our Dispatch tool
  • guiding fleet owners and head dispatchers through the fear of operational change
  • gathering on-the-ground feedback about our software
Typical background
B2B Business DevelopmentSalesAccount Executive roles

Skills & requirements

Required

B2B Business DevelopmentSalesAccount Executive RolesManaging A B2B PipelineHandling ObjectionsCommunication SkillsBuilding Trust And Long-term RelationshipsUnderstanding How A Partner's Business OperatesGuiding New Partners Through The Transition

Preferred

MobilityLogisticsSelling Saas To Smbs

Stack & domain

B2B Business DevelopmentSalesAccount ExecutiveMobilityLogisticsSelling Saas To SmbsManaging B2B PipelineHandling ObjectionsCommunicationBuilding Trust And Long-term RelationshipsUnderstanding Business OperationsGuiding New PartnersAdopting New SoftwareDaily RoutinesEmpatheticRelentlessHands-onTravelOn-the-ground FeedbackCollaborationTrustLong-term RelationshipsProactiveSolution-focusedAbility To Deeply Understand Business OperationsSmoothly Adopting New SoftwareB2B SalesSMB SalesSaas Sales

About the role

Original posting from Freenow by Lyft via Greenhouse

Location: Come and join us either in Berlin or Hamburg!

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

One of our core goals for 2026 is the complete digitalization of the European taxi market. We are partnering with local fleets to provide them with our advanced Dispatch and Fleet Management software completely for free, helping them cut costs, defend against ride-hailing giants, and thrive.

We are looking for an empathetic, relentless, and hands-on Account Manager to be the face of this initiative!

YOUR DAILY ADVENTURES WILL INCLUDE:

Prospect, engage, travel and pitch our Dispatch tool to SMB taxi companies. You will be the primary catalyst for transitioning legacy fleets into modern, connected partners

Guide fleet owners and head dispatchers through the fear of operational change

Act as the voice of our partners. You will gather on-the-ground feedback about our software and collaborate directly with our Product and Strategy teams to help "co-build" the ultimate solution

TO BE SUCCESSFUL IN THIS ROLE:

3-5 years in B2B Business Development, Sales, Account Executive roles. Backgrounds in mobility, logistics, or selling SaaS to SMBs are highly preferred

Proven track record of managing a B2B pipeline and handling objections. You understand that even when a product is free, you still have to expertly "sell" the time, effort, and operational shift required to adopt it

Strong communication skills with the ability to build trust and long-term relationships

Ability to deeply understand how a partner's business operates on a procedural level. You are adept at guiding new partners step-by-step through the transition, ensuring they smoothly adopt new software and daily routines

You view travel not as a chore, but as an essential part of the job. You are comfortable being on the road for a significant portion of your time (up to 40-50%) to meet partners exactly where they operate

Fluency in German and English is required due to regular interaction with clients and internal stakeholders

BENEFITS & PERKS IN A NUTSHELL:

Flexible working arrangements

LinkedIn Learning

Sabbatical & special leave policies

WeRoad partnership

Birthday, 24th + 31st December off

Short term EU work policy

Mobility Credit

Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Source: Freenow by Lyft careers (Greenhouse)

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