Candidates with post-sale client management experience and technical acumen in connecting business goals with product capabilities will find this leadership role in client success management at Dun & Bradstreet.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Dnb via Lever
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company
Essential Key Responsibilities:
Effectively lead the Customer Success function to achieve customer satisfaction, programmatic, business, and strategic goals
- Build and maintain a high performing team through effective hiring, goal setting, rewards, team building and performance management activities
- Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
- Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base
- Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
- Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
- Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
- Collaborate with executive leadership to prioritize customer success initiatives
Education and Experience:
15+ years of relevant experience
Bachelor's Required
Master's Preferred
Additional Skills and/or Certifications:
Minimum of 10 years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts
Has technical acumen to understand and connect the clients’ business goals with our product abilities
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
Experience in working with complex, multi-divisional, multi-geographical customers
Experience working with cross-functional teams (Product, Sales, Support, Ops)
A bias for action
Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Ability to travel for business at least 25% of the time
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.
Source: Dnb careers (Lever)