Associate Director, Strategy & Operations

Engine
United States
Remote

Who this role is best for

Strong fit for corporate travel or TMC operations professionals who coordinate cross-functional teams and execute high-impact strategies.

Best fit for

  • Candidates with a background in corporate travel and experience leading strategy execution in scaling businesses
    — “8+ years in corporate travel / TMC operations or strategy & operations, including 2–3 years in a senior operating or lead capacity.”
  • Individuals who thrive in influencing senior stakeholders without direct management authority
    — “Strong cross-functional coordination — able to align and influence senior stakeholders without direct authority.”
  • Professionals with a track record in solving complex client issues and managing client retention
    — “Solve problems with clients — engage directly with clients to resolve issues and support retention and growth.”

Things to consider

  • The role demands high visibility and direct client interaction, which may require strong external communication skills
    — “Serve as the Options–Engine liaison — the day-to-day point of contact once the online booking tool is live.”
  • Remote work is emphasized, but the role may require periodic in-person coordination depending on location
    — “Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model.”

How to stand out

  • Highlight experience in operationalizing strategy and delivering measurable outcomes in your resume and interview responses
    — “Operationalize strategy — take defined Options Travel strategies and initiatives from plan through execution to measurable outcome.”
  • Emphasize your ability to influence cross-functional teams without direct reports
    — “You’ll partner with and coordinate across division leaders through influence and operating cadence rather than line management.”
  • Showcase your fluency in modern tech tools and your ability to manage client-facing operations
    — “Fluency with modern technology and operating tools, and strong communication and expectation-setting.”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Company

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Operationalized defined strategies and initiatives
  • Set cross-division operating rhythm
  • Solved problems with clients
Typical background
8+ years in corporate travel / TMC operations or strategy & operations

Skills & requirements

Required

Strategy ExecutionCross-functional CoordinationClient Relationship ManagementOperational EfficiencyProcess ImprovementContract ManagementLegal Coordination

Preferred

Ai-native Growth StrategiesModern Technology And Operating Tools

Stack & domain

Strategy ExecutionCross-division Operating RhythmOptions–engine LiaisonContracts And Legal CoordinationClient Problem SolvingOperational EfficiencyPartner Network BuildingGlobal Fulfillment EffortsCorporate Travel OperationsTMC OperationsStrategy & OperationsCross-functional CoordinationDecisive Problem SolvingClient RepresentationModern Technology And Operating Tools

About the role

Original posting from Engine via Greenhouse

About Engine

Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.

That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

ABOUT THE ROLE

Options Travel, now part of Engine, is scaling toward $1B in corporate travel. We’re hiring a Associate Director, Strategy & Operations to turn strategy into execution across the business and act as the connective layer across our divisions — so the CEO can stay focused on strategy, market shifts, and growth. This is a high-visibility role for a decisive operator who gets things done, works well with senior stakeholders, and is fluent in corporate travel.

This is an individual-contributor role with no direct reports initially. You’ll partner with and coordinate across division leaders through influence and operating cadence rather than line management — divisions do not report into this role and you’ll execute and operationalize the strategy set by the CEO as a trusted proxy on cross-functional execution.

WHAT YOU’LL DO

Operationalize strategy — take defined Options Travel strategies and initiatives from plan through execution to measurable outcome, and report results to the CEO and stakeholders.

Drive cross-division operating rhythm — set the cadence and coordination across Sales, Operations, the online booking tool (OBT), Account Management, and Accounting to keep initiatives aligned and moving.

Serve as the Options–Engine liaison — the day-to-day point of contact once the online booking tool is live, resolving issues and coordinating fixes, pricing, and technology needs.

Coordinate contracts and legal — organize Options Travel contracts and partner with Engine counsel to keep agreements current and moving.

Solve problems with clients — engage directly with clients to resolve issues and support retention and growth, in partnership with the CEO and division leaders.

Improve how the business runs — identify and implement new processes that increase scalability and operational efficiency.

Support other initiatives as needed — as bandwidth allows, help build out partner-network and global-fulfillment efforts.

WHAT YOU’LL BRING

8+ years in corporate travel / TMC operations or strategy & operations, including 2–3 years in a senior operating or lead capacity.

A track record of turning strategy into executed outcomes in a fast-moving, scaling business.

Strong cross-functional coordination — able to align and influence senior stakeholders without direct authority.

A decisive, creative problem-solver and doer who drives work to completion rather than passing it on.

Comfort being client-facing and representing the business externally.

Fluency with modern technology and operating tools, and strong communication and expectation-setting.

We accept applications for this role on an ongoing basis. We review applications as they are received and encourage interested candidates to apply early.

Compensation

Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.

Base Pay Range$179,000—$248,000 USDThe Engine Edge: Perks & Compensation

We believe in rewarding great work with great benefits:

Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.

Benefits: Check out our full list at engine.com/culture 

Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more

Source: Engine careers (Greenhouse)

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