Strong fit for candidates who manage client relationships and coordinate cross-functional teams, with experience in consulting or professional services and a willingness to work in a hybrid, time-zone-aware environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Guidepoint via Greenhouse
Overview:
The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.
Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions? If so, this Project Manager, Client Service position at Guidepoint may have your name on it.
This is a hybrid position out of our Phoenix office.
This role will primarily support our Athens-based Client Service team, helping ensure seamless coverage of client requests across time zones.
What You'll Do:
Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals
Manage client requests including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests
Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system
Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services
Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
Be knowledgeable of and follow any client-specific compliance procedure
What You Have:
Bachelor’s or Master’s degree
1-2+ years of professional experience
Intellectual curiosity and desire to learn
Attention to detail: ability to follow a multi-pronged email thread among client team and US Guidepoint team, handle scheduling between clients and experts, pick up on details of client request, which can be specific
Sense of urgency: Must thrive in a fast-paced environment with many stakeholders and understand client needs
Process-oriented: must be able to remain organized when working on multiple projects and complete processes in alignment with all U.S teams
Advanced professional communication: must be able to communicate with consultants at top global consulting firms as well as experts, must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients, must be able to communicate project status with US team for a seamless pass off
Experience with consulting or professional services is a plus
AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
What We Offer:
The annual base salary for this position is $65,000. Additionally, the position is eligible for a bonus up to $3,000 per quarter.
You will also be eligible for the following benefits:
15 PTO Days, 10 legal holidays, and sick days
Comprehensive Medical, dental, and vision plans
Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
Commuter benefits and a corporate discounts
Development opportunities through the LinkedIn Learning platform
Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office
Year-round corporate athletic league
Casual work environment, team building, and other social events
About Guidepoint:
Guidepoint powers end-to-end research workflows for the world’s best research teams.
Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.
At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.
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Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.
Compensation$65,000—$65,000 USD
Source: Guidepoint careers (Greenhouse)