Candidates with hospitality experience and a customer-centric mindset will find this customer service role in Boston.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Blank Street via Greenhouse
About Blank Street:
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.
Add a Spark to the Ordinary…
Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.
Who We're Looking For
A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day
A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
Passionate about creating delicious coffee, matcha, and other cafe beverages
A strong independent problem solver with proven multi-tasking and communication skills
Someone who is curious, adaptable and always willing to learn
Comfortable working in a team or independently
Comfortable with cash-handling and maintaining store safety
What You'll Own
Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
Maintain Local Department of Health standards at all times
Full and complete knowledge and adherence to all product, service and brand training playbooks
Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base
Requirements
1+ years’ experience in a customer service position, preferably in hospitality or coffee
18+ years of age
Able to lift 25+ lbs, and to stand for long periods of time
Availability that meets the needs of our cafes
Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Weekend and holiday availability preferred
You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)
Benefits & Perks
$16.50-$18.00/hour plus tips
A comprehensive Barista accreditation and training program
Tenure based paid time off
Commuter benefits
Sick time
1.5x pay on select holidays
Complimentary coffee and treats on shift
Free Blank Street swag
This job description is intended to describe the general nature and level of work performed in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities and expectations may change from time to time based on business needs, and Blank Street reserves the right to modify, add, or remove duties at any time.