Healthcare professionals with business analysis experience will find this role emphasizes cross-departmental process alignment and documentation clarity. The position is located in Queens, New York, and suits candidates who thrive in collaborative, evolving environments.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Alteva RCM via Greenhouse
About Us
At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
About Alteva RCM
Alteva RCM is a healthcare revenue cycle management company that partners with medical practices and surgical centers nationwide. We help providers operate more efficiently, strengthen revenue cycle operations, and navigate the complexity of today's healthcare environment.
We serve a wide range of specialties and operate at scale, with technology playing an important role in how we support clients and internal operations.
About the Role
As Alteva grows, more of our work depends on technology and operations teams understanding each other. Billing, dispute resolution, finance, client services, and technology all have different views of the same workflows, and the details often get lost between them.
The Business Analyst is the person who closes that gap. You will work between departments to understand how work is done, gather and document requirements, and make sure that what gets built matches what the business needs. You will partner closely with Product Leadership, the Project Manager, the Technical Lead, developers, and QA, and you will be the main voice of the business in the room when solutions are designed.
This is a hands-on role for someone who is curious about operations, comfortable with ambiguity, and able to turn long conversations into clear, buildable requirements.
What You'll Own
Requirements & Discovery
Lead discovery with stakeholders across departments through interviews, workshops, and walk-throughs of how work is really done today
Map current-state and future-state processes, and identify handoffs, manual steps, gaps, and opportunities for automation
Turn business needs into clear PRDs, functional specifications, user stories with acceptance criteria, business rules, and data requirements
Ask why before how: separate the real problem from the proposed solution, and help stakeholders prioritize
Cross-Department Alignment
Act as the main point of contact between operations and technology, so developers understand the business context and operations understand the technical constraints
Surface conflicting or overlapping requests across departments early, and facilitate decisions
Keep a clear record of decisions, assumptions, dependencies, and open questions
Triage and clarify new requests through our intake process before they reach development
Delivery Support
Work with developers and QA during the build to answer questions, clarify requirements, and review work against acceptance criteria
Plan and support user acceptance testing: write UAT scenarios, coordinate testers, track defects, and confirm stakeholder sign-off
Support release readiness and post-release validation to confirm each change delivers the intended outcome
Partner with the Project Manager on prioritization, sprint planning, and status for the work you have scoped
Data & Documentation
Analyze operational data using SQL, spreadsheets, and reporting tools to size problems, validate assumptions, and measure results
Keep requirements, process documentation, and business rules current and easy to find in our project and documentation tools (such as Jira, Confluence, and Notion)
Use AI tools to speed up documentation, summarization, and analysis, while checking the output for accuracy
Prepare concise updates for leadership and operational stakeholders
What Success Looks Like
Within the first 90 days, this person should help the team work with fewer surprises and less rework. Specifically:
Requirements are written down once, clearly, and the whole team refers to them
Departments know how to submit a request and what to expect next
Developers and QA get fewer late clarifications and conflicting instructions
UAT has defined scenarios and clear sign-off before release
Documentation is current and trusted by operations and technology
What We're Looking For
Required
3+ years as a Business Analyst, systems analyst, or similar role in a technology- or operations-heavy environment
Proven experience gathering requirements from non-technical stakeholders and turning them into specifications developers can build from
Experience writing user stories, acceptance criteria, functional specifications, and process flows
Working knowledge of Agile delivery and experience working directly with developers and QA
Strong written communication, with clear and concise documentation
Comfortable facilitating conversations across several departments, balancing competing priorities, and building consensus
Experience with Jira and a documentation tool such as Confluence or Notion
Working SQL or data analysis skills
Comfortable in a growing environment where processes are still being defined
Preferred
Background in healthcare, revenue cycle management, medical billing, claims, or denials and appeals
Familiarity with independent dispute resolution (IDR) or the No Surprises Act
Familiarity with healthcare data and transactions such as X12 EDI (270/271, 276/277, 835, 837), or payer portals
Experience with Salesforce or other enterprise CRM requirements
Experience with workflow automation, integrations, or API concepts
Experience with Power BI, Tableau, or similar reporting tools
Business analysis certification (such as CBAP or PMI-PBA)
Experience working with distributed or offshore teams
Pay Range$90,000—$110,000 USD
Benefits
Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
Source: Alteva RCM careers (Greenhouse)