Customer service professionals with language proficiency and adaptability will find this role in a fast-growing fintech company in Sofia. The position emphasizes client-centric responsibilities and requires working in a 24/7 schedule.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Trading212 via Ashby
OUR MISSION IS TO ENABLE EVERYONE TO BUILD WEALTH
We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success.
Тoday, we serve over 5 million clients, with more than €50 billion in assets under management- a testament to the scale and trust we’ve built in just a few years.
THE ROLE
We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service.
Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
WHAT YOU NEED TO HAVE
- Proficiency in English (C1 or above)
- Customer-orientated approach
- Good time management and multitasking skills
- Willingness to learn and develop
- Adaptiveness to a rapidly changing environment
BONUS POINTS
- Previous experience in customer service
- Understanding of the stock market and the fintech industry
- Fluency in another language
WHAT YOU'LL DO
- Communicate with clients in English/Bulgarian
- Deal with incoming inquiries via chat and email
- Review, analyze, and verify client onboarding documents
- Input and validate client data
- Conduct due diligence and risk assessments on new clients
- Channel client’s feedback
- Working on a 24/7 schedule, organized in shifts
WHAT WE OFFER
- Comprehensive training program to adapt to the insights of the business
- Upskill trainings throughout your career
- Full appreciation of your talent and ideas
- Generous remuneration package
- Excellent social benefits, including 25 days off, a sports card and private health insurance
Bring your ambition to Europe’s fastest-growing mobile broker!
We thank all applicants, but only candidates selected for interview will be contacted. All personal data of applicants is protected by law and treated with strict confidentiality.
Source: Trading212 careers (Ashby)