Conflicts Supervisor

Gibson Dunn

London, United Kingdom

Who this role is best for

Aimed at mid-to-senior level conflicts professionals with supervisory experience who thrive in a high-pressure legal environment.

Best fit for

Candidates with 6+ years in conflicts roles and supervisory experience in legal teams
— “Minimum 6 years of experience in a conflicts role.”
Individuals who can train and mentor junior staff in legal research and conflict databases
— “Train new assistants in the process of submitting conflicts requests, navigating Intapp and the lifecycle of the new matter intake process.”
Professionals with a background in legal ethics and conflict management protocols
— “Extensive understanding of legal conflicts concepts and related ethical rules.”

Things to consider

The role demands direct interaction with attorneys and partners, requiring strong interpersonal skills.
— “Comfortable working with attorneys and other legal staff.”
Candidates must be able to handle high demand and fast-paced work environments.
— “Comfortable in a high demand, fast paced environment.”

How to stand out

Emphasize experience in managing team dynamics and improving internal processes.
— “Provide guidance to the Conflicts team and manage team dynamics.”
Highlight ability to deliver timely and accurate conflict reports under pressure.
— “ensuring timely and accurate delivery of reports, research, response time, time-sensitive issues and other challenges.”
Demonstrate familiarity with legal conflicts databases like Intapp in your resume and interviews.
— “Familiarity with legal conflicts databases (e.g., Intapp, Dunn & Bradstreet, Aderant) preferred.”
Showcase your ability to provide clear feedback and maintain quality standards.
— “Provide clear verbal and written feedback regarding any work quality deficiencies.”
Demonstrate experience in training new hires on conflict processes and procedures.
— “Train Conflicts team new hires in our internal department processes and procedures.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

supervising and improving the conflicts team's performance
ensuring timely and accurate conflict checks

Typical background

Bachelor’s degree; JD or paralegal certification preferred

Skills & requirements

Required

Team ManagementConflict ResolutionLegal KnowledgeCritical ThinkingCustomer Service

Preferred

Legal Conflicts Databases Experience

Stack & domain

Legal Conflicts ConceptsConflicts Databases (e.g., Intapp, Dunn & Bradstreet, Aderant)Team ManagementConflict Check ProcessTraining New HiresStrong Written And Verbal Communication SkillsCritical ThinkingAnalytical SkillsDecision-making SkillsCustomer Service SkillsLegal IndustryConflicts Management

About the role

Original posting from Gibson Dunn via Greenhouse

Summary:
Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.
The Conflicts Supervisor is responsible for supervising the daily operations of the conflicts team and managing personnel. The Supervisor works closely with other Supervisors, the Conflicts team, and other Firm personnel, to support and maintain high levels of efficiency and accuracy.
The Supervisor will work one-on-one with the Analysts to monitor performance and progress where needed. The Supervisor will work with the Training Specialist to develop and implement individualized training plans as well as Department documentation. The Supervisor will respond to questions raised by legal assistants and/or partners. This position is responsible for upholding the standards of quality, consistency, accuracy, thoroughness, and customer service as defined and implemented by the Department.
This position reports to the Sr. Manager, Intake/Conflicts.
Responsibilities include:
Supervise the day-to-day activities of the Conflicts Coordinators and Conflicts Analysts.
Provide guidance to the Conflicts team and manage team dynamics.
Work directly with the Conflicts Coordinators to oversee the conflict check process, ensuring timely and accurate delivery of reports, research, response time, time-sensitive issues and other challenges.
Provide an escalation point for the Conflicts Coordinators and Conflicts Analysts.
Review and analyze conflict reports; escalate complex issues to Conflicts Attorneys and Office of General Counsel as needed.
Monitor and maintain the quality and consistency of conflicts searches and reporting standards.
Provide clear verbal and written feedback regarding any work quality deficiencies.
Ensure internal protocols and procedures are properly followed.
Working with the Training Specialist, train Conflicts team new hires in our internal department processes and procedures; including research, conducting conflicts searches and Intapp.
Train new assistants in the process of submitting conflicts requests, navigating Intapp and the lifecycle of the new matter intake process.
Help implement and improve conflicts processes and procedures.
Identify and escalate conflict and unresolved issues to the Sr. Manager, Intake/Conflicts.
Administrative duties such as timecards, PTO, holiday coverage, employee reviews and other duties as assigned.
Qualifications:
Ability to manage multiple priorities under tight deadlines.
Strong written and verbal communication skills.
Extensive understanding of legal conflicts concepts and related ethical rules.
Exceptional critical thinking and analytical skills.
Excellent decision-making skills and demonstrated ability to think on your feet.
Excellent customer service skills and proficiencies.
Comfortable working with attorneys and other legal staff.
Comfortable in a high demand, fast paced environment.
Flexibility regarding work hours and schedule.
Experience:
Bachelor’s degree required; JD or paralegal certification preferred.
Minimum 6 years of experience in a conflicts role.
At least 1–2 years of supervisory or team leadership experience.
Familiarity with legal conflicts databases (e.g., Intapp, Dunn & Bradstreet, Aderant) preferred
Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
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For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com. Our recruiting support team will respond as soon as possible.
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Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.
If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.

Source: Gibson Dunn careers (Greenhouse)