Customer Care Associate

Rbanw
San Diego, CA
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have customer service experience and a background in construction or logistics.

Best fit for

  • Professionals who can balance administrative tasks with interpersonal communication and project coordination
    — “Contribute to an excellent co-worker and customer experience by helping move projects forward with good communication and excellence”
  • Individuals who thrive in a fast-growing company with a focus on team culture and leadership development
    — “We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth”

Things to consider

  • The role requires attention to detail in paperwork processing and communication
    — “Processing paperwork to help each stakeholder receive their needed information”
  • The position demands coordination across multiple teams, including installation and management
    — “help drive the flow of relationships between customers, installation teams and management”

How to stand out

  • Highlight your ability to streamline communication and resolve conflicts between stakeholders
    — “Problem solving with teams locally and in other locations”
  • Showcase your proficiency in Microsoft Office, particularly Word and Excel
    — “Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • drive customer and co-worker experience
  • coordinate project logistics
  • manage paperwork and information flow
Typical background
1+ years of customer service experiencehigh school diploma

Skills & requirements

Required

Customer ServiceCommunicationProject ManagementMicrosoft Office SuiteLogistical CoordinationProblem-solving

Preferred

Construction BackgroundKnowledge Of Window And Door Replacement Processes

Stack & domain

Microsoft Office SuiteLeadershipCommunicationConstruction

About the role

Original posting from Rbanw via Lever

Our Story

We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.

The San Diego based Customer Care Coordinator will help drive the flow of relationships between customers, installation teams and management. Our ideal candidate is constantly searching for ways to do things better. Every day is about seeing opportunities and building best practices! Join this fast-growing organization and make us better!

WHAT YOU'LL BE DOING - THE ROLE:

  • Contribute to an excellent co-worker and customer experience by helping move projects forward with good communication and excellence.
  • Communication of specific client needs with teams and Management
  • Processing paperwork to help each stakeholder receive their needed information.
  • Communicating logistical changes and installation issues .
  • Problem solving with teams locally and in other locations.

WHAT YOU BRING - THE PERSON:

  • 1+ years of Customer Service Experience
  • Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring
  • Modest or extensive construction background a plus but not required.
  • High school diploma

WHAT'S IN IT FOR YOU - THE BENEFITS:

  • Medical/Dental/Vision Insurance
  • Health Savings and Flexible Spending Accounts
  • Life Insurance and Disability Insurance available
  • 401k with 4% company match and 100% vested
  • Great Career Opportunity!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. 

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https://www.tiffee.com/

Source: Rbanw careers (Lever)

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