Strong fit for customer support professionals who manage complex queries and drive process improvements, with multilingual fluency in Dutch, French, and English, and who are comfortable in a fast-growing environment in France.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Alma via Greenhouse
About Alma
At Alma, we believe that commerce should be balanced and sustainable.
Our mission is to put finance back where it belongs: at the service of merchants and consumers.
We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly.
Today:
25,000+ active merchants
10 million consumers served
4.8/5 on Trustpilot
Our team has grown from 2 to more than 400 people and we continue to expand across Europe.
About the role
As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma in the Netherlands.
This position is part of our international expansion, and you will contribute directly to supporting our growth in the Dutch market. You will handle customer and merchant requests, resolve complex issues, and help improve our operational processes to deliver a high-quality experience.
This role is based in Lille, with 2 days of remote work per week.
Occasional weekend shifts may be required (approximately twice per quarter).
Your main responsibilities will include:
💬 Customer & merchant support
Handle complex requests from merchants and consumers via email and phone
Guide users in the use of Alma’s payment solutions
Provide clear and helpful responses while ensuring a high level of customer satisfaction
⚙️ Operations & process management
Manage debt collection actions and follow up on payment delays
Ensure smooth onboarding of new merchants and help them implement the Alma solution
Monitor cases and ensure issues are resolved efficiently
📈 Continuous improvement
Identify recurring issues and share insights to improve processes and tools
Contribute to quality reviews and operational improvements
Support the onboarding and training of new team members as the team grows
About you
You would be a great fit if you:
Have strong written and verbal communication skills in Dutch, French and English
Are customer-oriented, empathetic and solution-driven
Are organized and rigorous in your work
Are autonomous and resourceful when solving problems
Are comfortable working in a fast-growing environment
A first experience in customer support, operations or similar roles is a plus.
Why join Alma
Offices in Paris (10th arrondissement) and Lille – Euratechnologies
Health insurance fully covered for you and your family
Meal vouchers (Swile)
Sustainable mobility package
Choice of laptop (Mac or Windows)
Regular team events and internal talks
Recruitment process
The process includes:
Introductory interview with Talent Acquisition
Online test
Interview with the Team Lead or Operations Manager
Team fit discussion with members of the Operation teams
Source: Alma careers (Greenhouse)