Customer Service Representative

Oldcastle BuildingEnvelope
Fremont, CA
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in customer service and technical knowledge of architectural products.

Best fit for

  • Individuals who thrive in a structured, detail-oriented environment with minimal supervision
    — “Self-starter with the ability to work with minimal supervision with solid memory retention and focus”
  • Professionals with strong organizational skills and the ability to handle multiple projects simultaneously
    — “Organized with the ability to handle numerous projects and prioritize workload”

Things to consider

  • Candidates must be comfortable with data entry and documentation of customer interactions
    — “Document customer interactions and transactions”

How to stand out

  • Highlight experience with processing orders and managing client communications in your resume
    — “processing orders, resolving issues, and reports to the Customer Service Manager”
  • Showcase your ability to handle multiple priorities and maintain accuracy under time constraints
    — “accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times”
  • Demonstrate your technical understanding of architectural products and specifications
    — “ability to read and understand architectural drawings, specifications, and customer request for pricing”
  • Emphasize your strong communication skills, both verbal and written, in your interview responses
    — “Must be able to communicate effectively and professionally, both verbally and in writing”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • maintain a broad knowledge of clients, products and services
  • accurately process orders
  • communicate with customers to determine expected delivery date and time
Typical background
strong MS Word and Excel Office Skillsorganized with the ability to handle numerous projects and prioritize workload

Skills & requirements

Required

Customer ServiceOrder ProcessingCommunicationData EntryProblem Solving

Preferred

Knowledge Of Architectural DrawingsAbility To Work With Minimal Supervision

Stack & domain

MS WordMS ExcelData EntryCommunicationReading Architectural DrawingsUnderstanding SpecificationsCustomer Request For PricingAttention To DetailStrong Work EthicProblem SolvingOrganizational SkillsMemory RetentionFocusCustomer ServiceSales

About the role

Original posting from Oldcastle BuildingEnvelope via Greenhouse

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver.  A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

Maintain a broad knowledge of clients, products and services of the organization.

Document customer interactions and transactions.

Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.

Data entry of faxed, emailed, and phoned in orders for production.

Communicate with customers to determine expected delivery date and time.

 What We Are Looking For

Must have a strong MS Word and Excel Office Skills.

Organized with the ability to handle numerous projects and prioritize workload.

Must be able to communicate effectively and professionally, both verbally and in writing.

Ability to read and understand architectural drawings, specifications, and customer request for pricing.

Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Work-life balance – PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

Source: Oldcastle BuildingEnvelope careers (Greenhouse)

Similar roles

More roles at Oldcastle BuildingEnvelope