Customer Success Manager

Easygenerator
Dubai, United Arab Emirates
HybridCareer-pivot friendly

Who this role is best for

Best suited to relationship-focused professionals with a background in account management working in the EdTech domain.

Best fit for

  • Candidates with a track record in managing customer accounts across diverse industries
    — “build trustful relationships with customers across a broad range of industries and geographies”
  • Individuals who can act as a strategic advisor and align with customer business outcomes
    — “acting as a trusted advisor to help customers achieve their business outcomes”
  • Professionals with a knack for translating customer needs into product feedback and influence
    — “Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions”

Things to consider

  • The role demands a balance between internal influence and external customer management
    — “providing feedback to Product and influencing roadmap decisions”
  • Geographic flexibility is likely required given the global customer base
    — “customers across a broad range of industries and geographies”
  • The position requires a proactive approach to account health and risk mitigation
    — “objectively assess account health scores and proactively take action to improve them”

How to stand out

  • Highlight experience in identifying and addressing customer needs strategically
    — “the ability to identify the real need behind a request”
  • Demonstrate your ability to lead strategic discussions and QBRs with customers
    — “Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers”
  • Showcase your history of driving customer retention and expansion
    — “drive the retention, expansion, and advocacy that fuel our growth”
  • Demonstrate your ability to manage multiple accounts and prioritize effectively
    — “Own and manage a portfolio of accounts”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • high levels of customer satisfaction
  • account growth
  • customer retention
Typical background
customer success or key account management experience

Skills & requirements

Required

Customer Success ManagementAccount ManagementRelationship BuildingProblem SolvingCommercial Mindset

Preferred

HR Tech KnowledgeFamiliarity With E-learning Trends

Stack & domain

LeadershipCommunicationE-learningCustomer SuccessAccount Management

About the role

Original posting from Easygenerator via Ashby

JOIN EASYGENERATOR AND HELP CUSTOMERS UNLOCK THE FULL VALUE OF E-LEARNING

Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.

Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.

What you will be doing

  • Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
  • Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
  • Objectively assess account health scores and proactively take action to improve them.
  • Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
  • Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
  • Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
  • Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

What you will bring

  • A bachelor's degree or higher.
  • 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
  • Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
  • A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
  • A customer-oriented approach, with the ability to identify the real need behind a request.

Nice to have

  • A passion for HR tech and familiarity with the latest trends in the space.

Ready to Join Us?

If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!

Source: Easygenerator careers (Ashby)

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