Customer Success Manager

Kombo
Berlin Office, Germany
On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with technical and commercial acumen working in HR tech or devtools.

Best fit for

  • Candidates with technical and business acumen who have managed large customer books in HR tech or devtools.
    — “HR tech or devtools background is a plus.”
  • Individuals who have led revenue targets and driven executive-level conversations around pricing and renewals.
    — “Owned a revenue target and led ROI, pricing, and renewal conversations with executives.”
  • Candidates comfortable with high-growth environments and who have experience building repeatable processes.
    — “Worked at high-growth SaaS, where you learned to move with speed and agency.”

Things to consider

  • In-office commitment is required, as remote work is not an option.
    — “You want a remote role or cannot commit to being in the office.”
  • This role expects you to build processes from scratch rather than rely on structured ones.
    — “You need structured processes and aren't comfortable building from scratch.”

How to stand out

  • Highlight past success in managing large revenue books and leading upsell conversations.
    — “Hit your revenue target by building pipeline, qualifying deals, and partnering with Sales on enterprise upsells.”
  • Demonstrate technical depth by showcasing experience in mapping customer workflows and debugging.
    — “You can map customer workflows and debug at a high level.”
  • Emphasize your ability to work across departments, such as Product, Support, and Sales.
    — “Coordinate Product, Support, and Sales around your customers so they get results.”
  • Showcase your experience in creating playbooks, automations, and AI workflows.
    — “Help improve the CS function. Build playbooks, automations, customer content and AI workflows.”
  • Demonstrate a track record of segmenting accounts by value and risk to drive growth.
    — “A habit of segmenting by value and risk, acting on signals, and building repeatable plays.”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful customer growth
  • high customer satisfaction
  • product integration success
Typical background
customer successaccount managementSaaS experience

Skills & requirements

Required

Customer Success ManagementTechnical DepthCommercial OwnershipProduct IntegrationCross-team Coordination

Preferred

AI WorkflowsPortfolio Leverage

Stack & domain

Customer_successAccount_managementTechnical_depthLeadershipCommunicationProblem_solvingHRPayrollRecruiting

About the role

Original posting from Kombo via Ashby

TL;DR

Hi, I'm Konsti https://www.linkedin.com/in/konstantin-bol/, and I lead CS at Kombo. We're hiring a CSM to own a €2.5M+ book, drive growth with technical and business customers, and shape how modern customer success runs as we scale. If that's you, let's talk.

ABOUT KOMBO

Kombo is on a mission to power the world's people data, from hire to retire. We're the unified API for HR, payroll, and recruiting systems: our customers connect once and get access to 250+ integrations, instead of spending months building them one by one.

Indeed, Pleo, and Juicebox run their integrations on Kombo, alongside 400+ other teams, syncing data for 250+ million people worldwide.

We're past $XXM ARR, backed by $30M+ from YC, Volition Capital, and Acadian Ventures. 60+ people across Berlin and NYC. Take a peek at the team and how we work https://app.notion.com/p/Join-Kombo-05435d42f09a4b85b2083ae2266543af?pvs=21.

ABOUT THE ROLE

Customer Success at Kombo drives revenue. You'll own the full customer relationship, from onboarding and first value through expansion and renewal, and help customers scale their integrations fast.

Kombo is on track to double revenue in 2026, and we're turning customer success into a true revenue engine. That's where you come in.

This role sits at the intersection of three things:

  • Commercial ownership: grow accounts past six figures to power our upmarket motion
  • Technical depth: scope new use cases with customers as we launch more products (LMS, payroll)
  • Portfolio leverage: run a fast-growing book of business efficiently through segmentation, signals, and AI

WHAT YOU'LL DO

  • Run a book of 60-80 customers worth €2.5M+ in revenue
  • Own the full relationship after the signature: onboarding, first value, and growing customers from there.
  • Lead implementations for strategic customers and help them shape the scope, rollout plan, and tech setup.
  • Hit your revenue target by building pipeline, qualifying deals, and partnering with Sales on enterprise upsells.
  • Coordinate Product, Support, and Sales around your customers so they get results.
  • Feed insights to Product. Surface new use cases that unblock customers and drive growth for Kombo.
  • Help improve the CS function. Build playbooks, automations, customer content and AI workflows.

WHAT WE ARE LOOKING FOR

  • 3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts. HR tech or devtools background is a plus.
  • Owned a revenue target and led ROI, pricing, and renewal conversations with executives.
  • You will work with engineers. Your first instinct is to find answers in product docs. You can map customer workflows and debug at a high level.
  • A habit of segmenting by value and risk, acting on signals, and building repeatable plays.
  • Worked at high-growth SaaS, where you learned to move with speed and agency.

THIS ROLE IS LIKELY NOT A FIT IF…

  • You want a remote role or cannot commit to being in the office.
  • You need structured processes and aren't comfortable building from scratch.
  • You are uncomfortable with commercial conversations: renewals, expansions, negotiation.
  • You don't enjoy technical projects: reading docs, debugging, figuring out how integrations work.

Source: Kombo careers (Ashby)

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