Deployment Strategist / Success Engineer

Clera
Berlin, Germany
On-site

Who this role is best for

Best suited to candidates with customer deployment and success experience working in AI voice software and B2C domains.

Best fit for

  • Candidates with experience in customer deployments and AI voice agent development in B2C sectors
    — “Experience with voice agents, conversational AI, customer operations, or B2C sectors such as energy, telecom, insurance, or financial services is valuable.”
  • Individuals who have led customer pilots with multiple stakeholders and achieved commercial outcomes
    — “Experience leading complex customer deployments and integrations from scoping through launch, including pilots with multiple stakeholders and commercial outcomes.”
  • Professionals fluent in English and German with technical customer-facing experience
    — “Fluency in English and German is required.”

Things to consider

  • Deployment Strategists must be prepared for on-site work in Berlin, while Success Engineers may need to travel frequently.
    — “Deployment Strategists work on-site in Berlin, Germany. Success Engineers may work on a hybrid basis within Europe and should expect travel.”
  • The role requires a strong ability to translate technical solutions into business outcomes for customers.
    — “Strong customer communication and business judgment, with the ability to connect technical solutions to customer goals and manage competing priorities.”

How to stand out

  • Highlight experience in designing and executing customer integrations using APIs and webhooks.
    — “Design integrations with customer systems such as CRMs, dialers, calendars, and ticketing tools, using APIs, custom function tools, and webhooks.”
  • Emphasize your ability to manage customer accounts and track deployment outcomes.
    — “Manage customer accounts and track deployment time-to-value and pilot conversion, or adoption, retention, and expansion outcomes.”
  • Demonstrate your skills in building and tuning AI agents and workflows.
    — “Scope customer use cases, build and tune voice agents, and run testing to bring customers into production.”
  • Showcase your ability to lead customer workshops and create onboarding documentation.
    — “Lead customer workshops and training, share feedback with product teams, and create repeatable onboarding playbooks and documentation.”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • guided customers from initial scoping through production launch
  • led customer workshops and training
Typical background
customer successAI voice software

Skills & requirements

Required

Customer SuccessAI Voice SoftwareCustomer DeploymentsTechnical Customer-facingVoice Agents

Preferred

Voice AgentsConversational AICustomer OperationsB2C Sectors

About the role

Original posting from Clera via Ashby

ABOUT THE ROLE

Join the customer operations team at a seed-stage AI voice software company. In this hands-on, customer-facing role, you will either guide customers from initial scoping through production launch or help live customers improve adoption, retention, and growth.

WHAT YOU'LL DO

  • Scope customer use cases, build and tune voice agents, and run testing to bring customers into production.
  • Design integrations with customer systems such as CRMs, dialers, calendars, and ticketing tools, using APIs, custom function tools, and webhooks.
  • Monitor agent performance and troubleshoot prompts, workflows, integrations, and call quality in production.
  • Manage customer accounts and track deployment time-to-value and pilot conversion, or adoption, retention, and expansion outcomes.
  • Lead customer workshops and training, share feedback with product teams, and create repeatable onboarding playbooks and documentation.

WHAT WE'RE LOOKING FOR

  • For deployment-focused work, at least 1 year in a high-stakes, customer-facing role; for success-focused work, at least 2 years in a technical customer-facing role.
  • Experience leading complex customer deployments and integrations from scoping through launch, including pilots with multiple stakeholders and commercial outcomes.
  • Hands-on experience building AI agents and workflows, prompt engineering, APIs, webhooks, and debugging software integrations.
  • Strong customer communication and business judgment, with the ability to connect technical solutions to customer goals and manage competing priorities.
  • Fluency in English and German is required. Experience with voice agents, conversational AI, customer operations, or B2C sectors such as energy, telecom, insurance, or financial services is valuable.

COMPENSATION & BENEFITS

Base salary is €75,000 to €110,000 annually. Visa sponsorship is not available.

LOCATION

Deployment Strategists work on-site in Berlin, Germany. Success Engineers may work on a hybrid basis within Europe and should expect travel.

Source: Clera careers (Ashby)

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