Candidates with advertising experience and client management skills will find this customer success role in a fast-paced, collaborative environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Twitch via Greenhouse
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.
We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.
You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.
You Will:
Campaign Management:
Work with the finance team on any client approvals and revenue recognition
Own pre-sale process related to media planning and internal IOs
Be client facing point of contact to ensure smooth execution and delivery
Guide clients through internal purchasing tools
Client Management:
Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
Assist in pre-sale pipeline management, reporting, and opportunity accuracy
Work with Campaign Operations to troubleshoot live campaigns
Maintain up-to-date knowledge of Twitch's site features and products
You Have:
4+ years of online media/planning experience
Experience helping clients execute media campaigns
Excellent written, presentation and oral communication skills
Excellent collaboration skills
Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
Works well with others in high-energy environment with minimal supervision
Experience and comfortability working with technical product teams
Bonus Points
Work experience in online media
Previous agency experience
Perks
Medical, Dental, Vision & Disability Insurance
401(k)
Maternity & Parental Leave
Flexible PTO
Amazon Employee Discount
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9305
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
US, CA, San Francisco - Annually$101,600—$177,800 USDUS, NY, New York - Annually$101,600—$177,800 USDUS, WA, Seattle - Annually$92,400—$160,000 USDUS, CA, Los Angeles - Annually$92,400—$160,000 USDTwitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Source: Twitch careers (Greenhouse)