Deployment Specialist (Contract)

Lance
San Francisco, CA
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have hands-on hospitality or operations experience and are comfortable with frequent travel.

Best fit for

  • Candidates with hospitality or operations experience and a passion for on-site implementation and training.
    — “Hospitality, customer success or operations experience (recent hospitality grads welcome)”
  • People who enjoy building relationships and are committed to long-term success in hotel operations.
    — “Build real relationships with each hotel's leadership and staff”

Things to consider

  • Frequent travel is a core requirement, with assignments across multiple US locations.
    — “On-site at hotels across the US (NYC, Florida, DC, LA and beyond)”

How to stand out

  • Highlight experience in large-scale team training and on-site implementation in your resume.
    — “Train the whole hotel team on Lance, sometimes 100+ employees per hotel”
  • Emphasize your ability to adapt and lead in changing on-site environments.
    — “Organized, reliable and calm when plans change on-site”
  • Showcase your comfort with new technologies and your ability to learn quickly.
    — “Comfortable with technology and quick to learn new software”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful hotel setup
  • high customer satisfaction
  • positive feedback from field
Typical background
customer successoperationshospitality

Skills & requirements

Required

Hotel OperationsCustomer SuccessBusiness OperationsTrainingImplementation StrategyFeedback Collection

Preferred

MultilingualCustomer Success ExperienceHospitality Experience

About the role

Original posting from Lance via Ashby

Deployment Specialist (Contract)

On-site at hotels across the US (NYC, Florida, DC, LA and beyond) · Contract · All travel included

ABOUT LANCE

Lance (YC W26) runs hotel operations with AI agents, from the front desk to back-of-house and sales. We operate for 50+ hotels across Marriott, Hilton and Hyatt brands, and we're growing fast.

THE ROLE

Deployment Specialists are the face of Lance on property. This is customer success and business operations combined with hands-on deployment. You'll fly across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance.

WHAT YOU'LL DO

  • Build real relationships with each hotel's leadership and staff
  • Plan the implementation strategy for every property you take on
  • Train the whole hotel team on Lance, sometimes 100+ employees per hotel
  • Own setup and go-live, then make sure the hotel succeeds on Lance long term
  • Bring feedback from the field back to the team and help sharpen our playbook

WHAT WE'RE LOOKING FOR

  • Hospitality, customer success or operations experience (recent hospitality grads welcome)
  • Confident leading a room and training large groups
  • Organized, reliable and calm when plans change on-site
  • Comfortable with technology and quick to learn new software
  • Excited to travel often; US work authorization
  • Bonus points: multilingual, or experience in customer success or hospitality

COMPENSATION

Competitive compensation, plus a daily food stipend. All travel and lodging are covered: flights and hotel stays at Lance-contracted hotels.

Source: Lance careers (Ashby)

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