Director of Strategy and Operations

Via
Montgomery, AL
On-site

Who this role is best for

Best suited to experienced operations leaders with a background in transit, working in a fast-paced tech environment in Montgomery, AL.

Best fit for

  • Candidates with 6+ years of operations management experience and a passion for transit innovation
    — “Experienced operations manager, with a minimum of 6+ years of experience”
  • Individuals who have led and developed support teams in high-pressure environments
    — “You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams”
  • Candidates who thrive in dynamic, unstructured environments where they must build processes from scratch
    — “you will be building the plane while flying it”

Things to consider

  • Mandatory compliance checks including drug tests and criminal background checks are required
    — “Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.”
  • The role requires on-site presence in Montgomery, AL, with no mention of remote flexibility
    — “Manage the on-site daily operations of Via’s service in Montgomery”

How to stand out

  • Highlight experience in managing round-the-clock teams and resolving real-time operational issues
    — “Prioritize operational issues as a real-time point of contact for drivers and dispatchers”
  • Emphasize your track record in fostering a collaborative and energetic team culture
    — “You desire to foster a culture deeply committed to providing a world class customer service experience”
  • Demonstrate your skills in data analysis and process optimization for operational efficiency
    — “Prepare reports and analyze data to improve operational processes”
  • Position yourself as a leader with a strong grasp of compliance and policy execution
    — “Ensure compliance with all relevant federal, state, local and company policies”
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Managing daily operations of a transit service
  • Developing and mentoring an on-site team
  • Improving operational processes and efficiency
Typical background
Experience in operations managementLeadership experience in support teams

Skills & requirements

Required

Operations ManagementTeam LeadershipProblem-solvingData AnalysisCustomer Service

Preferred

Transit ExperienceBusiness Development

Stack & domain

Operations ManagementBusiness DevelopmentEntrepreneurshipTeam ManagementDriver Partner ManagementCustomer ManagementCommunity Leader ManagementLocal Organization ManagementSenior Management LiaisonMetrics DevelopmentData AnalysisResource AllocationEfficiency MaximizationCustomer SatisfactionCompliancePolicy AdherenceRegulation ComplianceTeam LeadershipTeam CoachingTeam DevelopmentTeam EngagementTeam CollaborationTeam CohesionTeam EnergyTeam MotivationTeam WorkMultiple Task ManagementTask DelegationTask PrioritizationTask ResponsibilityProblem SolvingStatus Quo RejectionCreative SolutionsDrug TestCriminal Background CheckMotor Vehicle Records CheckIndependent Self-starterFast-paced EnvironmentHigh ResponsibilitySavvy CommunicatorTactful CommunicatorTone IntuitionCustomer Service CultureDetail-oriented ExecutorAction-orientedAutonomous OperationExperienced LeaderPeople Love WorkingPeople Love ForPeople DevelopmentFlexibilityAdaptabilityChange AdaptationOn-the-fly OperationTransportationIntermodal TransitRound The Clock TeamDriver PartnersCustomer ServiceCommunity LeadersLocal OrganizationsSenior ManagementExternal PartnersMetricsKpisOperational ProcessesEfficiencyPoliciesProceduresRegulationsService Operations

About the role

Original posting from Via via Greenhouse

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Director of Strategy and Operations you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

Manage the on-site daily operations of Via’s service in Montgomery

Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team

Manage and mentor the on-site team of dispatchers and shift managers

Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations

Liaise closely with Via senior management and Via’s external partners

Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis

Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

Experienced operations manager, with a minimum of 6+ years of experience

You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility

You are a savvy and tactful communicator: you intuitively find the right tone in every situation

You desire to foster a culture deeply committed to providing a world class customer service experience

You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously

You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams

You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly

You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with

You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility

You are a problem solver; you don’t accept the status quo and are always looking for creative solutions

Experience working in transit a plus

Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Base salary range: $110,000-$160,000 / year + Attractive RSU package 

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride? 

Via is an equal opportunity employer.

Source: Via careers (Greenhouse)

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