Driver Support Representative

8Fleet Inc.
HQ - Los Angeles, US
On-siteCareer-pivot friendly

Who this role is best for

Aimed at entry-level candidates with customer service experience who enjoy fast-paced phone-based work and are comfortable with multi-tasking in the transportation/logistics domain.

Best fit for

  • Entry-level candidates with call center or customer service experience who are organized and enjoy helping people.
    — “This is an entry-level role built for someone who is calm under pressure, enjoys helping people, and likes keeping a lot of moving pieces organized.”
  • Individuals who are comfortable with high-volume phone work and managing multiple apps simultaneously.
    — “Comfort working across several apps at once, including typing notes while on a live call.”
  • Candidates with a background in transportation, logistics, or fleet operations will have a distinct advantage.
    — “Background in transportation, logistics, or fleet operations.”

Things to consider

  • Candidates must be prepared for variable shifts, including early mornings, late nights, and weekends.
    — “Shifts vary and include early mornings, late nights, and weekends.”
  • The role requires on-site presence in Los Angeles, limiting remote flexibility.
    — “Full-time, hourly, on-site.”

How to stand out

  • Highlight experience with accident intake or incident reporting in your resume or interview.
    — “Experience with accident intake, insurance claims, or incident reporting.”
  • Emphasize your ability to handle high-volume phone work and troubleshoot technical issues.
    — “handle a steady stream of calls, often 15 to 20 an hour.”
  • Showcase your attention to detail and judgment in escalating issues when necessary.
    — “Strong attention to detail and the judgment to know when to resolve an issue and when to escalate it.”
  • Mention any prior experience with rideshare or gig platforms to align with the role's domain.
    — “Current or prior rideshare or gig driver experience.”
  • Demonstrate process improvement skills by referencing past suggestions or implementations.
    — “Spot recurring questions and pain points, and share ideas that make the driver experience better.”
Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • quick and accurate resolution of driver issues
  • positive driver experience
Typical background
call center or customer service experience

Skills & requirements

Required

Customer ServicePhone SupportTroubleshootingDocumentationProcess Improvement

Preferred

Spanish ProficiencyRideshare Or Gig Driver ExperienceAccident Intake

Stack & domain

Customer ServiceCommunication

About the role

Original posting from 8Fleet Inc. via Ashby

ABOUT 8FLEET

8Fleet is hiring! We are a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. Our drivers are at the center of everything we do, and as we scale across the West Coast, we are building a support team to make sure every driver gets fast, clear, friendly help when they need it.

ABOUT THE ROLE

We are seeking Driver Support Representatives, based at our Los Angeles HQ, to be the first voice our drivers hear when they call in. You will answer the driver support line for our West Coast markets, including Los Angeles, San Francisco, and San Diego, and resolve questions about vehicles, apps, schedules, accounts, accidents, and performance.

This is a fast-paced phone role: on a typical shift you will handle a steady stream of calls, often 15 to 20 an hour, and you will be measured on how quickly and accurately you get drivers what they need. Your work frees up our Fleet Supervisors to coach drivers and manage what is happening on the ground.

This is an entry-level role built for someone who is calm under pressure, enjoys helping people, and likes keeping a lot of moving pieces organized. As one of the first members of our driver support team, you will help shape how support works at 8Fleet.

SCHEDULE

Full-time, hourly, on-site. Shifts vary and include early mornings, late nights, and weekends.

KEY RESPONSIBILITIES

  • Inbound Driver Support: Answer inbound calls and texts from drivers across our West Coast markets and resolve their questions quickly and accurately.
  • Vehicle, App, and Account Issues: Troubleshoot issues with vehicles, fuel cards, scheduling, rideshare apps, and accounts, and help drivers get back on the road.
  • Accident Intake: Be the first point of contact when a driver calls after an accident, staying calm, collecting the right information, and handing off to the right team.
  • Performance Questions: Answer driver questions about their performance and help them understand what is expected.
  • Escalation and Handoffs: Route issues you can't resolve to Fleet Supervisors, Market Managers, and other operations teams, and follow up so nothing falls through the cracks.
  • Documentation: Log every interaction accurately so the team has a clear record of each driver's history.
  • Process Improvement: Spot recurring questions and pain points, and share ideas that make the driver experience better.

QUALIFICATIONS

  • Experience in a call center, customer service, or other high-volume, phone-based role, or a strong aptitude for it.
  • Clear, friendly, and professional communication, with comfort being on the phone most of your shift.
  • Ability to stay calm and empathetic with drivers who may be stressed or upset, including after an accident.
  • Comfort working across several apps at once, including typing notes while on a live call.
  • Strong attention to detail and the judgment to know when to resolve an issue and when to escalate it.
  • Flexibility to work variable shifts on-site in Los Angeles, including early mornings, late nights, and weekends.

NICE TO HAVE

  • Spanish proficiency.
  • Current or prior rideshare or gig driver experience.
  • Experience with tools like Quo, Samsara, Deputy, AtoB, or the Uber driver platform.
  • Experience with accident intake, insurance claims, or incident reporting.
  • Background in transportation, logistics, or fleet operations.

COMPENSATION

  • $24 per Hour

EQUAL OPPORTUNITY EMPLOYER

8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Disclaimer: This job description may be updated at any time without prior notice.

Source: 8Fleet Inc. careers (Ashby)

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