eCommerce Operation Specialist- Compliance

Pattern
Pune, India
On-siteCareer-pivot friendly

Who this role is best for

Geared toward candidates with hands-on Amazon compliance experience comfortable with daily dashboard monitoring and cross-functional collaboration.

Best fit for

  • Candidates with hands-on Amazon Seller Central experience and a track record in content review and compliance management
    — “Hands-on experience with Amazon Seller Central and account health management”
  • Individuals who thrive in a full-time, on-site role with a focus on process improvement and stakeholder coordination
    — “Work with EPM/SEM, the TIC agency, and other teams to resolve issues”
  • Candidates who can manage urgent, business-critical issues alongside routine tasks with minimal downtime
    — “Handle urgent, business-critical issues ahead of routine work”

Things to consider

  • The role requires consistent attention to detail and fast action to maintain account health and prevent listing violations
    — “keep listings live, stop policy violations before they happen”
  • Candidates must be able to balance daily operations with project-based work on account health initiatives
    — “Help the Account Health Project Manager with ongoing projects”

How to stand out

  • Highlight your ability to resolve Amazon policy violations and maintain high account health scores
    — “keep ASINs/listings live and sellable with minimal downtime”
  • Demonstrate your experience with pre-upload content review and violation prevention
    — “Review product content — titles, bullet points, descriptions, images, and attributes”
  • Showcase your proficiency in managing cases with Amazon and writing effective appeals
    — “managing cases with the marketplace (e.g., Seller Support, SAS-PSTAM, AHS)”
  • Emphasize your ability to prioritize and manage multiple open issues with urgency
    — “able to prioritize and manage several open issues at once with urgency”
  • Demonstrate your familiarity with Excel and Sheets for compliance tracking and reporting
    — “Experience with Microsoft Excel and Google Sheets”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Maintain listings live with minimal downtime
  • Prevent policy violations
  • Maintain healthy Account Health rating
  • Support Account Health Project Manager
Typical background
Experience in e-commerce operationsBackground in compliance or risk management

Skills & requirements

Required

Amazon Seller CentralAccount Health ManagementAmazon PoliciesListing/compliance RulesAccount Health Dashboard (ahd)Problem-solvingRoot-cause AnalysisMicrosoft ExcelGoogle SheetsCase Management

Preferred

Walmart MarketplacePlan Of Action (poa)E-commerce ContentBrand/compliance Standards

Stack & domain

Amazon Seller CentralAccount Health ManagementAmazon PoliciesListing/compliance RulesAccount Health Dashboard (ahd)Microsoft ExcelGoogle SheetsOpening, Managing, And Appealing Cases With Seller SupportAttention To DetailProblem-solvingRoot-cause AnalysisVerbal And Written English CommunicationPrioritizationManaging Several Open Issues At Once With UrgencyEcommerceAmazon

About the role

Original posting from Pattern via Lever

Job Information

The eCommerce Operation Specialist - Compliance protects our marketplace seller accounts (mainly Amazon). The job is simple: keep listings live, stop policy violations before they happen, and protect our Account Health rating.

This role needs close attention to detail and fast action. You will fix listing issues, review content before it goes live, check the Account Health Dashboard (AHD) daily, and bring in the right people to close issues quickly. You will also support the Account Health Project Manager on other initiatives.

Essential Duties and Responsibilities

Investigate and fix listing issues (suppressions, blocks, removals, pricing errors, policy flags) quickly, keep ASINs/listings live and sellable with minimal downtime, and fix root causes so issues don't repeat.

Review product content — titles, bullet points, descriptions, images, and attributes — before it goes live, catching and flagging anything that could cause a policy or compliance violation.

Monitor the Account Health Dashboard (AHD) and Voice of the Customer (VOC) Dashboard to keep the AH rating healthy with no banners, and flag and escalate any banner, warning, policy notice, or metric drop quickly with the right context.

Work with EPM/SEM, the TIC agency, and other teams to resolve issues, track open items to closure, keep stakeholders updated, and be a reliable point of contact for account health questions.

Help the Account Health Project Manager with ongoing projects and process improvements, handled as additional work alongside day-to-day (BAU) responsibilities.

Own escalations from the Core Team, EPM/SEM, or other stakeholders from intake to resolution — checking documentation before filing appeals, managing cases with the marketplace (e.g., Seller Support, SAS-PSTAM, AHS, Account Manager), and keeping the escalating party updated on the Asana task.

Handle urgent, business-critical issues ahead of routine work, respond quickly to situations affecting revenue, listings, or account health, and balance them with ongoing responsibilities.

Qualifications

Hands-on experience with Amazon Seller Central and account health management, with working knowledge of Amazon policies, listing/compliance rules, and the Account Health Dashboard (AHD).

Strong attention to detail, problem-solving, and root-cause analysis skills — needed for content review and violation prevention.

Proficient in verbal and written English communication, comfortable working with multiple stakeholders, and able to prioritize and manage several open issues at once with urgency.

Experience with Microsoft Excel and Google Sheets, and opening, managing, and appealing cases with Seller Support.

(Preferred) Experience across other marketplaces (e.g., Walmart, other regional Amazon marketplaces), writing appeals and Plans of Action (POA), and familiarity with e-commerce content and brand/compliance standards.

What Success Looks Like

Listings stay live and the Account Health rating stays healthy and stable — few suppressions or downtime from preventable issues, and no banners on AHD.

Fewer post-upload violations due to strong pre-upload content review.

Fast, reliable issue resolution and clear follow-through with stakeholders.

Real contributions to Account Health PM projects beyond daily work.

Source: Pattern careers (Lever)

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