Field Service Engineer

Lumafield
Boston, MA
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for technically versatile engineers who travel frequently and collaborate across teams, with a focus on hardware and manufacturing systems.

Best fit for

  • Individuals who thrive in cross-functional environments and enjoy problem-solving in real-world settings
    — “Enjoy collaborating within and across teams”
  • Professionals who can balance technical execution with clear communication and documentation
    — “Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you”

Things to consider

  • This role requires a high level of physical capability, including lifting up to 50 pounds
    — “Able to lift up to 50 lbs”
  • The position involves significant time spent at customer locations, which may affect work-life balance
    — “Frequent travel to customer sites (75%)”

How to stand out

  • Highlight experience with commissioning and calibration of hardware systems in your resume and interview responses
    — “Commissioning and calibrating Lumafield scanners”
  • Emphasize your ability to create and maintain training materials and safety guidelines
    — “Create, update, maintain training materials and safety guidelines”
  • Demonstrate your comfort with using hand tools and mechanical systems during technical interviews
    — “Comfortable using common hand tools (e.g. drill, torque wrench, etc.)”
  • Showcase your ability to professionally interact with customers and suppliers in your application materials
    — “Can comfortably and professionally interact with customers and suppliers”
  • Demonstrate your meticulousness and attention to detail in your past work experiences
    — “Are meticulous and pay attention to detail in your work”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • commission and calibrate scanners
  • perform preventative maintenance and repair
  • create and maintain training materials
  • interact professionally with customers and suppliers
Typical background
field service experiencetechnical support experience

Skills & requirements

Required

CommissioningCalibrationPreventative MaintenanceRepairTraining Materials CreationSafety GuidelinesComputer SystemsElectrical SystemsMechanical SystemsSensorsActuatorsHand ToolsWritten CommunicationVerbal CommunicationCollaboration

Stack & domain

CommissioningCalibrationPreventative MaintenanceRepairTraining MaterialsSafety GuidelinesComputer SystemsElectrical SystemsMechanical SystemsSensorsActuatorsHand ToolsWritten CommunicationService ReportsCommunicationCollaborationProblem-solvingAttention To DetailProfessionalismTeamworkManufacturingEngineering

About the role

Original posting from Lumafield via Lever

About Lumafield: 

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA. 

What you'll do::

  • Commissioning and calibrating Lumafield scanners
  • Perform preventative maintenance and repair at customer sites
  • Frequent travel to customer sites (75%)
  • Create, update, maintain training materials and safety guidelines

About you::

  • Are a well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators 
  • Comfortable using common hand tools (e.g. drill, torque wrench, etc.)
  • Are meticulous and pay attention to detail in your work
  • Can comfortably and professionally interact with customers and suppliers
  • Ability to follow a written procedure and identify deviations or problems 
  • Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you
  • Strong written communication skills for writing service reports
  • Enjoy collaborating within and across teams
  • Able to lift up to 50 lbs

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! 

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!  

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. 

Reach out if you want to be a part of what we are building.

Source: Lumafield careers (Lever)

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