Forward Deployed Engineer

Perfect Venue
San Francisco Office, US
Hybrid

Who this role is best for

A natural match if you have experience in AI product development and direct customer collaboration.

Best fit for

  • Candidates with AI product development experience and a background in hospitality or events
    — “Bonus: experience in hospitality, restaurants, or events”
  • Individuals who have worked at early-stage startups and are comfortable with customer-facing technical roles
    — “You have been a founder or worked at an early stage startup”
  • Professionals who can bridge the gap between technical AI systems and real-world customer needs
    — “Every venue runs its business differently, and the gap between a feature that works in general and one that works for a specific customer is where you come in.”

Things to consider

  • Requires in-office presence in San Francisco for five days per week
    — “This role is based in San Francisco, in office 5 days per week”
  • Candidates must be prepared for frequent customer site visits and on-site work
    — “Expect regular time on-site with customers”

How to stand out

  • Highlight your ability to translate customer feedback into product improvements
    — “Feed the product. Turn patterns across customers into improvements for the core product.”
  • Emphasize your experience in customizing AI tools for specific use cases
    — “Customize. Customize the AI features to our customers needs so that they can be successful.”
  • Showcase your technical understanding of AI systems and observability tools
    — “You are familiar with LLM observability tools”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • customizes AI features for customers
  • drives product adoption
  • improves core product based on customer feedback
Typical background
software engineeringAI product experience

Skills & requirements

Required

AI CustomizationCustomer CollaborationProduct AdoptionFeature CustomizationProduct Feedback

Preferred

Hospitality Industry Knowledge

About the role

Original posting from Perfect Venue via Ashby

ABOUT US 

The more AI does, the more people want to be in the same room. The retirement party. The rehearsal dinner. The offsite where a team that has only met over video finally sits at one table.

Someone has to make those gatherings happen, and today that person is drowning. Private events and group dining are an $80 billion market in the United States, and most of it still runs on email chains and spreadsheets or legacy software.

At Perfect Venue we are on a mission to bring communities together by making it effortless to plan events. We combine intuitive software with AI agents that make it easy for venues to increase sales, save hours every week, and bring their communities together.

We are backed by top investors and operators like the Hustle Fund, Defy.vc http://Defy.vc, Amity Ventures and are used by thousands of venues nationwide from Michelin star restaurants to your favorite bar.

About the Role

We are hiring a Forward Deployed Engineer to get our AI features working for real venues. We've launched agents that help our customers send messages, build menus, and more. Every venue runs its business differently, and the gap between a feature that works in general and one that works for a specific customer is where you come in.

This role is based in San Francisco, in office 5 days per week so that you can work closely with sales, customer success, and engineering. Expect regular time on-site with customers.

What you'll own

You own AI adoption for our customers end to end.

  • Embed. Work directly with restaurants and venues to learn how they handle inquiries, menus, and follow-up. Find where our AI falls short for them.
  • Customize. Customize the AI features to our customers needs so that they can be successful.
  • Drive adoption. Track and improve customizations so that they drive real outcomes for our customers.
  • Feed the product. Turn patterns across customers into improvements for the core product. Bring engineering the problems worth solving for everyone. Help write evals to improve performance.

What we're looking for

  • You love working with customers, but also have a technical background
  • You have built products where AI features are core to the user experience
  • You are familiar with LLM observability tools
  • You have been a founder or worked at an early stage startup
  • You have a strong sense of urgency and move quickly
  • Bonus: experience in hospitality, restaurants, or events

WHAT WE OFFER

  • Competitive compensation including meaningful equity you’ll actually be able to use
  • Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
  • Flexible PTO & 401(k)
  • Daily lunches when onsite
  • Unlimited book budget
  • Company laptop
  • Complimentary One Medical membership for you and your family

PERFECT VENUE IS COMMITTED TO BUILDING A WINNING TEAM

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will work to provide reasonable accommodations to applicants with physical and mental disabilities.

Source: Perfect Venue careers (Ashby)

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