Front Desk Representative

Optima Medical
26224 N Tatum BLVD +2 more
On-siteCareer-pivot friendly

Who this role is best for

Aimed at entry-level customer service professionals with medical front office experience who thrive in a collaborative, in-person environment.

Best fit for

  • Candidates with at least one year of customer service experience and a positive, team-oriented attitude
    — “1yr Customer services experience (Required)”
  • Individuals who are detail-oriented and comfortable managing administrative tasks in a medical office
    — “Input/Update patient information, including insurance”
  • Those with prior experience in medical front office roles and familiarity with EMR systems
    — “1yr Medical Front Office (Preferred)”

Things to consider

  • A high school diploma or GED is mandatory, which may be a barrier for some applicants
    — “Must have HS diploma or GED equivalent”

How to stand out

  • Highlight experience with scheduling and insurance verification in your resume and interview responses
    — “Confirming patient appointments”
  • Showcase your communication skills with examples of handling phone calls and relaying messages
    — “Answer phones and relay messages”
Pace · SteadyCollaboration · HighAutonomy · LowDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • verified insurance coverage
  • collected past due balances
  • confirmed patient appointments
Typical background
1 year of customer service experiencehigh school diploma or GED

Skills & requirements

Required

Customer ServiceMultitaskingCommunication

Preferred

Medical Front Office

Stack & domain

EMRCustomer ServicesCommunicationTeamworkMultitasking

About the role

Original posting from Optima Medical via Greenhouse

About Optima Medical:

Optima Medical is an Arizona-based medical group consisting of 34 locations and 150+ medical providers, who care for more than 200,000 patients. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. Optima is currently seeking a Front Desk Representative to join our team!

Front Desk Receptionist Responsibilities:

Verify insurance coverage

Collect past due balances and copayments upon checking in

Answer phones and relay messages

Confirming patient appointments

Schedule initial and follow up appointments

Input/Update patient information, including insurance

Front Desk Receptionist Qualifications:

1yr Medical Front Office (Preferred)

1yr Customer services experience (Required)

Experience with EMR

Excellent written and verbal communication skills

Detail oriented

Positive attitude that welcomes teamwork

Multitask efficiently

Must have HS diploma or GED equivalent

Why join our team?

Substantial growth opportunities 

Leadership and mentoring 

Resources to further career 

Fun work environment (lunches, events, holiday parties)  

Benefits (medical/vision/dental/401k/paid holidays)

Supportive and positive work environment

Source: Optima Medical careers (Greenhouse)

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