Geared toward candidates with a blend of AI and CRM expertise, comfortable with leading customer-facing teams and driving operational efficiency.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Funding Circle via Ashby
WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE 🚀
Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters!
[Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com]
THE ROLE ⚡
📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits
Bringing together our RevOps & AI automations team, you will be improving capabilities for all of the customer facing teams. You’ll work across a mix of AI and traditional GTM tools to help our sales teams work faster and more effectively than ever before.
- Own the KPI suite, the dashboards and the weekly performance reporting for Sales, Service and Collections. Set the analytics standard across the customer-facing teams, and ensure that every metric earns its place and drives business outcomes.
- Own the RevOps build roadmap and act as both product manager and builder on it: AI-assisted quality assurance and coaching tooling, call transcription and conversational intelligence on Amazon Connect Contact Lens, and the automations that take manual work off managers.
- With your unique perspective across the customer-facing teams, you will identify and prioritise initiatives for the team that drive real business value.
- Identify and execute operational efficiency gains across sales and contact-centre processes.
- Drive team adoption of tools and best practices to directly increase conversion and productivity.
- Act on customer insight and drive improvements to customer journeys across the teams. This isn't just producing the reports, you will own the next action and the outcome.
- Lead a high-performing RevOps team while scaling the function into strategic new focus areas across the revenue engine.
WHAT WE’RE LOOKING FOR 🌱
- A track record of unlocking actionable insights that drive revenue growth, with the ability to translate data into business strategy.
- You know the technology and the shortest path to value. You are hands-on with the CRM (ideally Salesforce), reporting, data analytics and AI and you can point to real results.
- You’ve worked closely with Sales and Marketing teams to drive results. You understand what drives customer behaviour and how to get the most out of the sales funnel.
- You’ve built with and on top of AI, producing systems that drive real business outcomes.
- You’ve got experience getting frontline teams to change how they work, and making it stick.
- You can own and prioritise your own roadmap alongside business-critical change, with a small team and a broad remit.
- You’ve demonstrated the ability to manage multiple high-level stakeholders.
- Proven ability to get the best from a small, expert team.
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
WHY JOIN US? 💜
We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!
Source: Funding Circle careers (Ashby)