Hotel Liaison/On Site Coordinator: DC Metro Area

WorldStrides
Northeastern Region +1 more
On-site

Who this role is best for

Best suited to candidates with strong organizational and communication skills working in the hospitality or educational travel domain, particularly those who can manage customer service and group coordination tasks in a flexible, seasonal, on-site setting.

Best fit for

  • Candidates with prior experience in hospitality or student group management who thrive in a customer service-oriented role
    — “Team player that works well with students, hotel, and office staff.”
  • Individuals who are adaptable and can handle on-site responsibilities with a focus on problem-solving and professionalism
    — “Quick thinking and creative problem-solving skills are required.”
  • People with a valid driver’s license and ability to navigate the D.C. metro area for logistical support
    — “Must have a valid U.S. driver’s license and the ability to drive in the D.C. metro area.”

Things to consider

  • This role requires availability during peak season, which may conflict with other full-time commitments
    — “Must be available to work during peak season from March through June.”
  • Candidates must be prepared to walk up to five miles per day for consecutive days
    — “Must be able to walk up to five miles per day for consecutive days.”

How to stand out

  • Highlight experience managing group logistics and coordinating with external stakeholders in your resume and interview responses
    — “Coordinating group activities (i.e., breakfast and meeting space) with hotel staff.”
  • Emphasize your ability to maintain professionalism and manage challenges in high-pressure environments
    — “Ability to tactfully manage stressful and/or challenging situations.”
  • Showcase your computer skills with Microsoft Office in your application materials
    — “Fundamental computer literacy/skills (Microsoft Office).”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Manage check-in and check-out procedures for student tour groups
  • Coordinate group activities with hotel staff
Typical background
Customer service experienceEvent coordination

Skills & requirements

Required

Customer ServiceTeamworkCommunicationOrganizationProblem-solvingComputer LiteracyHotel Management

Preferred

MultitaskingStress Management

Stack & domain

Customer ServiceHotel ManagementCheck-in And Check-out ProceduresGroup Activities CoordinationMeeting Nightly With Program LeaderManaging Group Needs And RequirementsMicrosoft OfficeTeam PlayerReliableEnergeticEnthusiasticCareer-mindedCommunicationOrganizationMulti-taskingProblem-solvingProfessionalismDetail-orientedQuick ThinkingCreative Problem-solvingStress ManagementChallenging SituationsFundamental Computer LiteracyDrivingWalkingLiftingStudent TravelEducational TravelExperiential LearningPerforming ArtsLanguage ImmersionCareer ExplorationService-learningStudy AbroadSportsEducational Travel ProgramsStudent ToursHotel CoordinationGroup ActivitiesProgram ManagementCustomer Service LiaisonHotel Staff CoordinationGroup Needs ManagementHotel LogisticsCustomer Satisfaction

About the role

Original posting from WorldStrides via Greenhouse

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

The On-Site Coordinator is a customer service liaison representing WorldStrides to our customers on tour. An On-Site Coordinator is assigned to, and stays at, a hotel property housing our student tour groups. Responsibilities include assisting the group(s) with check-in and check-out procedures, coordinating group activities (i.e., breakfast and meeting space) with hotel staff, meeting nightly with the Program Leader to assist with the group’s needs and requirements. On-Site Coordinators are not required to tour with the group(s) during the day, however, they must remain at the hotel at all times while the group is in-house.

Requirements

Team player that works well with students, hotel, and office staff.

Dedicated, reliable, energetic, enthusiastic, career-minded individual.

Excellent written and oral communication skills.

Highly organized, detail-oriented and skilled at multi-tasking.

Quick thinking and creative problem-solving skills are required.

Ability to tactfully manage stressful and/or challenging situations.  

Fundamental computer literacy/skills (Microsoft Office).

Must be a minimum of 21 years of age.

Must have a valid U.S. driver’s license and the ability to drive in the D.C. metro area.

Must be available to work during peak season from March through June.

Must be able to walk up to five miles per day for consecutive days and lift 25 pounds.

Qualifications:

Efficiently manage arriving and departing groups in an expedient, courteous, and customer-focused manner

Manage any issues that occur while engaged with the group

Maintain/exceed a high level of professionalism and provide exceptional customer service at all times

Other duties as assigned by the Manager

Work Schedule:

Flexible, part-time, seasonal schedule during our busy season (March through June)

Must be extremely flexible to accommodate scheduling needs – to sometimes include weekend work and extended stay assignments

Perks at Work:

Paid training

Hotel accommodations booked by WorldStrides

Meal per diem (if applicable)

Virginia Pay Range$16—$16 USD 

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas. 

Source: WorldStrides careers (Greenhouse)

Similar roles

More roles at WorldStrides