Level 2 Support Representative

Happyco
United States
RemoteCareer-pivot friendly

Who this role is best for

Strong fit for candidates who value collaborative, inclusive work environments and have experience in customer support within the PropTech domain.

Best fit for

  • Candidates who thrive in a values-driven, remote-first culture and have experience in customer support or service roles.
    — “HappyCo is values driven and offers a flexible, supportive culture
  • Individuals looking to grow within a fast-growing PropTech company and contribute to community-building through software solutions.
    — “one of the fastest-growing technology companies in the PropTech industry
  • Candidates with a background in multifamily property management or related fields who can connect with the industry’s challenges and goals.
    — “tools empower everyone in multifamily property management to improve their operations

Things to consider

  • The company explicitly does not accept unsolicited agency resumes, so direct application is necessary.
    — “We don’t accept unsolicited agency resumes

How to stand out

  • Emphasize experience in customer-facing roles and your ability to build positive relationships with users.
    — “improving the lives of others
  • Highlight any background in property management or related industries to align with the company’s mission.
    — “tools empower everyone in multifamily property management
  • Showcase adaptability and a preference for flexible, remote work arrangements in your resume and cover letter.
    — “Work from anywhere supported by a flexible company culture
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Provide support to customers using our software
Typical background
Experience in customer support or technical support roles

Skills & requirements

Required

Customer SupportTroubleshootingTechnical SupportSoftware Support

Preferred

Property Management Software Experience

Stack & domain

Customer SupportProperty ManagementCommunicationProblem SolvingTechnology

About the role

Original posting from Happyco via Lever

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

About HappyCo 

Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. 

We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities!  

When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!

Our HappyCo Culture

HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! 

We Offer:

  • Work from anywhere supported by a flexible company culture
  • Opportunity to work for one of the fastest-growing technology companies in the PropTech industry
  • Unlimited vacation time
  • Generous paid parental leave
  • Competitive and equitable pay
  • Monthly stipends to support Wellness and Home Office expenses

Find out more about our US Employee Benefits here!

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes.

A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co

Source: Happyco careers (Lever)

Similar roles