Lifecycle & CRM - LATAM

Binance
Brazil +1 more
RemoteCareer-pivot friendly

Who this role is best for

Geared toward senior growth professionals comfortable with data-driven user lifecycle strategies, working in a remote-first environment across Latin American markets.

Best fit for

  • Individuals who can build systematic frameworks for growth campaigns and have experience with marketing automation tools.
    — “Experience of individually leading growth projects, operations or campaigns with systematic framework and methodology”
  • Professionals with strong analytical skills who can identify user pain points and optimize onboarding and referral mechanisms.
    — “Utilise strong logical thinking and data analysis skills to uncover business insights, identify problems, and develop data-driven solutions”

Things to consider

  • The role may require cross-functional collaboration across multiple teams within a global organization.
    — “Collaborate with teams across the organisation to ensure smooth execution of lifecycle marketing strategies and campaigns”
  • Candidates should be prepared to work in a remote-first setup, though specifics may vary by team or role.
    — “Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)”

How to stand out

  • Highlight specific user growth campaigns you've led and their measurable impact on activation and retention.
    — “Proven track record of successful growth from zero to one or from one to a thousand users”
  • Demonstrate your ability to design and implement referral programs that drive organic growth.
    — “Design and optimize user referral and viral growth mechanisms to drive product organic growth”
  • Showcase your experience in building user segmentation and lifecycle management systems.
    — “Build a comprehensive user lifecycle management system and user segmentation framework”
  • Emphasize your hands-on experience with A/B testing and funnel analysis for growth optimization.
    — “Lead A/B testing and user segmentation strategies to implement refined operations”
  • Demonstrate your ability to deeply understand user preferences and pain points across different products.
    — “Strong familiarity of working with various Business Unit products and the ability to comprehend user preferences and pain points”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • optimized user onboarding process
  • developed user lifecycle management system
  • increased FTT conversion rates
Typical background
internet industryuser growth roles

Skills & requirements

Required

User GrowthLifecycle MarketingA/B TestingUser SegmentationMarketing Automation

Preferred

FintechE-commerce

Stack & domain

User GrowthUser RetentionConversionRepeat PurchaseA/B TestingFunnel AnalysisMarketing Automation PlatformsData-driven ThinkingData MonitoringData Analysis SystemsUser PreferencesPain PointsLeadershipCollaborationProblem-solvingData AnalysisStrategic ThinkingFinanceE-commerceFintech

About the role

Original posting from Binance via Greenhouse

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

What you'll do:

Lead the optimization of the new user onboarding process by implementing product iterations, personalized marketing campaigns tailored to individual users, and targeted engagement strategies to improve new user activation and first-time transaction (FTT) conversion rates.

Build a comprehensive user lifecycle management system and user segmentation framework, and enhanced user engagement and repeat purchase frequency through the development of membership programs, point systems, gamification, and various other strategies including cross-selling.

Design and optimize user referral and viral growth mechanisms to drive product organic growth.

Lead A/B testing and user segmentation strategies to implement refined operations and achieve optimal allocation of operational resources.

Collaborate with teams across the organisation to ensure smooth execution of lifecycle marketing strategies and campaigns.

Utilise strong logical thinking and data analysis skills to uncover business insights, identify problems, and develop data-driven solutions.

Stay well-informed on each Business Unit's products, including their features, user preferences, and pain points.

What we're looking for:

Proven track record of successful growth from zero to one or from one to a thousand users, leading initiatives in user retention, conversion, and repeat purchase with significant results.

Over 7 years of experience in the internet industry, with more than 3 years in senior user growth roles within transaction-based sectors such as e-commerce or fintech.

Experience of individually leading growth projects, operations or campaigns with systematic framework and methodology.

In-depth understanding of essential operational methodologies, including AB testing, funnel analysis, and custom strategies.

Knowledge and experiences in using marketing automation platforms/ tools.

Possess strong data-driven thinking, capable of establishing and improving data monitoring and analysis systems for user operations, with the ability to keenly identify issues through data and propose corresponding solutions.

Strong familiarity of working with various Business Unit products and the ability to comprehend user preferences and pain points.

Why Binance

Shape the future of finance 

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle challenging projects in a fast-paced and innovative enviornment with autonomy

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

Competitive salary and company benefits

Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you acknowledge that you have read our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Source: Binance careers (Greenhouse)

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