Manager, Renewals

Who this role is best for

Derived from job-description analysis by Serendipath's career intelligence engine.

Skills & requirements

About the role

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses. 

We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact. 

At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.

The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments. 

This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership. 

This role carries operational authority over renewal forecast accuracy and renewal process compliance.  

Responsibilities:

Renewal Governance & Forecast Ownership 

Own aggregate renewal forecast accuracy (target ±3–5%) 

Lead weekly renewal forecast calls 

Audit CPQ Renewal Opportunities for hygiene and completeness 

Ensure 120-day trigger compliance 

Escalate forecast risks to VP, Customer Success and Sales Leadership 

Contraction & Revenue Risk Oversight 

Ensure all negative ARR renewals have: 

Customer Success Manager (CSM) acknowledgment 

Documented rationale 

Leadership visibility if above threshold 

Monitor contraction trends by segment 

Identify systemic churn drivers 

DST Automation Leadership 

Own scaled renewal automation strategy 

Optimize renewal workflow triggers 

Monitor automation success rates 

Reduce manual intervention dependency 

Cross-Functional Alignment 

Partner with:

VP Customer Success 

Sales Leadership 

Revenue Operations 

Finance 

Ensure pricing and concession discipline 

Improve renewal cycle time  

Identify growth opportunities for Sales 

Performance Management 

Manage Renewal Specialists 

Set KPIs and provide coaching and feedback that drives expected outcomes in the following areas: 

On-time renewal % 

Forecast accuracy 

Gross Revenue Retention (GRR) contribution 

Reduction in surprise churn 

Coach Specialists on negotiation process discipline 

Drive accountability and continuous process improvement 

Success Metrics 

Renewal Forecast Accuracy ±3–5% 

GRR target achievement 

On-Time Renewal Rate >95% 

Reduction in Last-Minute Concessions 

DST Automation Completion Rate 

Renewal Cycle Time Reduction 

AI Fluency 

• Build and scale repeatable AI workflows and automations across your team using approved tools. Coach team members to choose the right tool, refine their prompts, and review outputs for quality. Share successful practices, demonstrate measurable gains, and hold the team accountable for using AI in their work and meeting quality standards.

Qualifications:

6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology or other recurring revenue businesses. 

Proven track record of meeting or exceeding renewal and retention targets (e.g. Gross Revenue Retention or Net Revenue Retention). 

Strong and proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership. 

Experience and track record of building and managing scalable renewal processes, playbooks, and revenue-impacting workflows. 

Strong understanding of SaaS metrics such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and churn and expansion revenue. 

Understanding of the customer lifecycle (onboarding → adoption → renewal → expansion). 

Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone). 

Excellent negotiation and cross-functional executive communication skills. 

Experience leading and mentoring a team responsible for renewals or account retention with ability to coach teams on negotiation, renewal strategy, and pipeline management. 

Ability to analyze customer usage data and identify churn risks. 

Eagerness to use AI in your daily work and to bring your team along, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs. A track record of building AI skills in others and making AI part of how a team gets work done. 

Experience with automation or AI-enabled tools to optimize processes. 

Ability to work a hybrid schedule with two-three days per week onsite in one of our U.S. offices. 

Strategic Impact of the Role:

The Renewal Manager: 

Institutionalizes renewal rigor 

Eliminates forecast volatility 

Creates executive-level renewal predictability 

Enables CSM scale by removing administrative burden 

Protects revenue integrity through governance oversight 

R365 Team Member Benefits & Compensation:

• This position has a salary range of $96,400  - $120,500.

• The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

• Comprehensive medical benefits, 100% paid for employee

• 401k + matching

• Equity Option Grant

• Unlimited PTO + Company holidays

• Wellness initiatives

This role is based in the United States and follows a hybrid schedule (3 days per week in the office). As the position supports U.S. operations, this role will lead a team located in our Mexico City office. 

Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

Source: Restaurant365 careers (Lever)