Onboarding Manager

Unlimit
Mexico City, Mexico
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in onboarding or account management within payments, banking, or crypto.

Best fit for

  • Candidates with onboarding or account management experience in payments, crypto, or financial services
    — “At least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto-related industries”
  • Professionals who can translate complex client needs into actionable compliance and technical processes
    — “Gaining a deep understanding of clients’ business models, including crypto-related use cases, and applying strong product and technical knowledge”
  • Individuals who thrive in cross-functional collaboration and can manage multiple teams simultaneously
    — “Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress”

Things to consider

  • Must be proficient in English at B2 level or higher for daily communication and documentation
    — “English proficiency at B2 level or higher is required”
  • Requires strong attention to detail and analytical thinking for compliance and risk assessments
    — “High attention to detail and strong analytical thinking”

How to stand out

  • Highlight experience with KYC/KYB procedures and compliance in your resume and interview responses
    — “Managing the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures”
  • Emphasize your ability to build long-term relationships and deliver excellent client experiences
    — “Building and maintaining professional, long-term relationships to ensure an excellent client experience”
  • Demonstrate your ability to work independently and manage multiple tasks efficiently
    — “Ability to work independently with excellent organizational and time-management skills”
  • Showcase your understanding of crypto, blockchain, or virtual asset services if applicable
    — “Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus”
  • Demonstrate your ability to identify inefficiencies and propose process improvements
    — “Identifying onboarding inefficiencies and proactively suggesting process improvements”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Successful onboarding of clients
  • Maintaining compliance with regulatory standards
Typical background
Onboarding, account management, or customer support experience

Skills & requirements

Required

Onboarding ManagementKyc/kyb ProceduresRisk And Compliance

Preferred

Technical KnowledgeCrypto-related Experience

Stack & domain

University Degree Or Equivalent In Economics, Business Administration, Finance, Or A Related FieldStrong Interpersonal And Communication SkillsAbility To Work Independently With Excellent Organizational And Time-management SkillsHigh Attention To Detail And Strong Analytical ThinkingFlexible And Adaptable Mindset In A Fast-paced, Evolving EnvironmentTechnical Knowledge Or Experience Is Considered An AdvantageKnowledge Of Crypto, Blockchain-based Products, Or Virtual Asset Services Is A Strong PlusEnglish Proficiency At B2 Level Or HigherNullOnboardingAccount ManagementCustomer SupportPaymentsAcquiringBankingFinancial ServicesCrypto-related Industries

About the role

Original posting from Unlimit via Lever

About Unlimit

Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.

Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.

Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.

What You Will Be Doing:

Managing the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures

Preparing, reviewing, and coordinating agreements and onboarding documentation

Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress

Gaining a deep understanding of clients’ business models, including crypto-related use cases, and applying strong product and technical knowledge

Building and maintaining professional, long-term relationships to ensure an excellent client experience

Managing the end-to-end merchant and account registration process with internal teams and external contractors

Working closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standardsProviding first-line approvals as part of the company’s first line of defense

Conducting due diligence (DD) checks and assessing business, operational, and compliance risksSupporting or performing technical setup, including terminal and account configuration where applicableIdentifying onboarding inefficiencies and proactively suggesting process improvements

About you:

University degree or equivalent in Economics, Business Administration, Finance, or a related fieldAt least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto-related industries

Strong interpersonal and communication skills, with the ability to collaborate across teams and management levels

Ability to work independently with excellent organizational and time-management skillsHigh attention to detail and strong analytical thinking

Ability to understand complex structures and see the broader business and risk picture

Flexible and adaptable mindset in a fast-paced, evolving environment

Technical knowledge or experience is considered an advantage

Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus

English proficiency at B2 level or higher is required

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Source: Unlimit careers (Lever)

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