Onboarding Specialist

Getwingapp

Makati

RemoteCareer-pivot friendly

Who this role is best for

Best suited to candidates with strong client and candidate communication skills working in recruitment and onboarding coordination.

Best fit for

Candidates with experience in client-facing coordination and managing multiple stakeholders across teams
— “works closely with Recruitment, Customer Success, and other Internal Teams”
Proficient users of communication platforms, calendars, and CRM/ATS systems who can maintain accurate records
— “maintains accurate documentation and records while ensuring smooth coordination across teams”

Things to consider

The role requires regular outbound calls as part of daily responsibilities
— “The OBS performs regular calls as part of the daily workflow.”
There is no explicit mention of remote work flexibility or hybrid arrangements
— “The Onboarding Specialist is a client-facing coordination role”

How to stand out

Highlight experience with managing candidate movement and stakeholder follow-ups in your resume and interview responses
— “managing candidate movement and client requirements throughout the hiring and onboarding process”
Emphasize your ability to repurpose candidates and align them with other opportunities
— “proactively repurposing qualified candidates who are not selected for a particular requirement”
Demonstrate your proficiency with CRM/ATS systems and administrative tools in your application materials
— “Proficient with email, calendars, communication platforms, CRM/ATS systems, and other administrative tools.”
Showcase your strong client and candidate relationship management abilities in your interview responses
— “Customer-service oriented with strong client relationship and stakeholder management skills.”
Demonstrate your ability to coordinate across teams and handle escalations in your resume and interview prep
— “This role works closely with Recruitment, Customer Success, and other Internal Teams”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

managed candidate movement and client requirements throughout the hiring and onboarding process
coordinated interviews and follow-ups

Typical background

excellent written and verbal English communication skillshighly organized and detail-oriented

Skills & requirements

Required

Client CommunicationCandidate CoordinationTime ManagementProblem-solvingTeam Coordination

Preferred

Crm/ats Systems

Stack & domain

CommunicationCoordinationTime ManagementProblem-solvingTeam ManagementCrm/ats SystemsLeadershipCustomer ServiceOnboardingRecruitmentCustomer Success

About the role

Original posting from Getwingapp via Lever

Onboarding Specialist
Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
Role Overview
The Onboarding Specialist (OBS) is a client-facing coordination role responsible for managing candidate movement and client requirements throughout the hiring and onboarding process. The OBS coordinates candidate endorsements, prepares candidate briefs, schedules and monitors interviews, conducts client and candidate follow-ups through email, messaging, and Dialpad, obtains interview feedback, coordinates onboarding requirements, handles concerns and escalations, maintains accurate tracking, and works closely with Staffing/Recruitment and Customer Success. Under the updated process, the OBS is also responsible for proactively repurposing qualified candidates who are not selected for a particular requirement and coordinating them for other suitable active opportunities within the required timeline.
Key Responsibilities
Candidate Endorsement & Coordination
Note: The OBS role is primarily focused on coordination and candidate movement, rather than candidate sourcing or recruitment screening.
Client Communication
Candidate Communication
Interview Coordination & Management
Calls & Follow-Up
The OBS performs regular calls as part of the daily workflow.
Interview Feedback & Candidate Movement
Candidate Repurposing
A major responsibility under the updated OBS process is the proactive repurposing of candidates.
Onboarding Coordination
Client Concerns & Escalations
Internal Coordination
This role works closely with Recruitment, Customer Success, and other Internal Teams
Tracking & Documentation
The OBS is responsible for maintaining accurate records of ongoing activities.
Required Skills & Qualifications
Excellent written and verbal English communication skills, with confidence in client and candidate interactions, including outbound calls.
Highly organized and detail-oriented, with the ability to manage multiple priorities, stakeholders, and deadlines.
Strong time management and follow-up skills in a fast-paced environment.
Proactive problem-solver who can identify blockers, adapt to changing priorities, and escalate issues when needed.
Customer-service oriented with strong client relationship and stakeholder management skills.
Demonstrates ownership, accountability, and a results-driven approach to completing tasks.
Proficient with email, calendars, communication platforms, CRM/ATS systems, and other administrative tools.
Maintains accurate documentation and records while ensuring smooth coordination across teams.

Source: Getwingapp careers (Lever)