Operations Manager

Via
Sioux Falls, SD
On-siteCareer-pivot friendly

Who this role is best for

Aimed at mid-to-senior level logistics professionals who prioritize real-time problem-solving and relationship-building.

Best fit for

  • Candidates with experience managing CDL drivers and a focus on safety and compliance
    — “managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance”
  • Individuals who thrive in high-pressure environments with a mission-driven mindset
    — “Mission driven, motivated by expanding access to transportation and improving how communities move”
  • Professionals skilled in using data and technology to improve service efficiency and rider experience
    — “Use data and technology to understand service performance, diagnose problems, and implement solutions”

Things to consider

  • The role requires full-time, in-person presence in Sioux Falls for five days per week
    — “This is a fully in-person position with the expectation that you will be onsite 5 days per week.”
  • Candidates must be able to commit to daily field operations and real-time decision-making
    — “Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues”

How to stand out

  • Highlight experience in managing large-scale transit operations and improving rider feedback loops
    — “Turn rider and community feedback into tangible improvements”
  • Showcase leadership in logistics or customer service with a focus on safety and compliance
    — “You have a proven track record of managing and retaining professional CDL drivers”
  • Demonstrate hands-on field experience and ability to solve problems in real-time
    — “Hands-on and proactive, preferring to be in the field, learning the service firsthand”
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Run daily operations
  • Manage fleet and driver supply
Typical background
Experience in operations managementBackground in logistics or customer service

Skills & requirements

Required

Operations ManagementLogisticsCustomer ServiceProcess Improvement

Preferred

Data AnalysisProject Management

Stack & domain

People ManagementLogisticsCustomer ServiceProcess-oriented WorkRelationship OrientedHands-on And ProactiveTactical And StrategicMission DrivenTransportation

About the role

Original posting from Via via Greenhouse

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.

**This is a fully in-person position with the expectation that you will be onsite 5 days per week.**

What You’ll Do:

Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation

Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service

Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service

Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements

Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience

Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life

Who You Are:

Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work

Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through

Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen

Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences

Mission driven, motivated by expanding access to transportation and improving how communities move

You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations

You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure environment

Able to commute to the Sioux Falls area 5 days a week

Compensation and Benefits:

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Salary Range: $65,000-$90,000 / per year. 

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? 

Via is an equal opportunity employer.

Source: Via careers (Greenhouse)

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