Regulatory Operations Associate

Via
New York, NY
On-siteCareer-pivot friendly

Who this role is best for

Best suited to detail-oriented professionals with experience in compliance coordination working in transportation and urban mobility.

Best fit for

  • Candidates with 1–3 years of experience in compliance coordination or logistics who excel in data accuracy and documentation
    — “1–3 years of professional experience in operations, compliance coordination, program administration, logistics, or a related task-focused operational role”
  • Individuals who are adept at using digital tools and have a track record of maintaining clean, organized records
    — “Meticulous attention to detail with a track record of verifying datasets, maintaining clean records, and spotting discrepancies in operational data”
  • Professionals who can bridge frontline operations and administrative compliance through clear communication
    — “Clear, practical communicator able to coordinate across frontline operations, legal, and city teams to track down required documentation”

Things to consider

  • The role requires a commitment to in-office work, with three days per week in the New York City office
    — “This role is based in NYC with a 3x per week office requirement”

How to stand out

  • Highlight prior experience with compliance tracking systems or data management tools in your resume and interview responses
    — “Utilize internal operational tools, AI-assisted reporting workflows, and databases to extract compliance metrics”
  • Emphasize your ability to manage recurring tasks and maintain audit-ready documentation
    — “Maintain centralized documentation systems, log compliance records, and perform routine audits of service data”
  • Showcase your cross-functional communication skills with examples of resolving administrative compliance issues
    — “Liaise directly with local Fleet Coordinators, Dispatch, Legal, and Market Operations teams”
  • Demonstrate experience with project coordination and keeping compliance calendars and checklists updated
    — “Update and maintain project trackers, compliance calendars, and operational checklists”
  • Demonstrate your ability to identify discrepancies and improve operational processes through structured tracking
    — “Log discrepancies and replace manual paperwork with structured digital tracking”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • coordinate regulatory filings
  • maintain audit-ready documentation
  • track SLAs
  • resolve compliance blockers
Typical background
operationscompliance coordinationprogram administration

Skills & requirements

Required

Compliance CoordinationOperational TrackingData EntryToolingProject CoordinationCross-functional Support

Preferred

SalesforceGoogle Sheets/excelCompliance Tracking Software

Stack & domain

Daily Compliance ExecutionCoordinating And Submitting Regulatory FilingsVehicle PermitsDriver Credential VerificationsOperational ReportsMaintaining Audit-ready DocumentationCoordinating FilingsSupporting Internal Tools And Automated Reporting SystemsOperational MonitoringTracking Service Level Agreements (slas)Incident ReportsFlagging Non-compliance IssuesEmerging Operational BottlenecksProject CoordinationUpdating And Maintaining Project TrackersCompliance CalendarsOperational ChecklistsLiaising With Local Fleet CoordinatorsDispatchLegalMarket Operations TeamsGathering EvidenceVerifying On-the-ground Operational FactsResolving Administrative Compliance BlockersCommunicationCollaborationTransportationTransit PartnershipsCompliance CoordinationProgram AdministrationLogisticsOperations

About the role

Original posting from Via via Greenhouse

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Regulatory Operations Associate, you will handle the day-to-day execution, tracking, and operational tasks required to keep Via’s transit partnerships fully compliant. You will monitor operational workflows, maintain audit-ready documentation, coordinate filings, and support the rollout of internal tools and automated reporting systems across our partner deployments.

This role is based in NYC with a 3x per week office requirement.

What You’ll Do

Daily Compliance Execution: Coordinate and submit recurring regulatory filings, vehicle permits, driver credential verifications, and operational reports required by local transit agencies, federal standards (FTA), and accessibility mandates (ADA).

Audit & Records Maintenance: Maintain centralized documentation systems, log compliance records, and perform routine audits of service data to ensure all partner markets remain 100% audit-ready.

Tooling & Data Entry Workflows: Utilize internal operational tools, AI-assisted reporting workflows, and databases to extract compliance metrics, log discrepancies, and replace manual paperwork with structured digital tracking.

Operational Monitoring: Track day-to-day Service Level Agreements (SLAs) and incident reports, flagging non-compliance issues or emerging operational bottlenecks directly to market operations managers.

Project Coordination: Update and maintain project trackers, compliance calendars, and operational checklists to ensure all milestone dates, renewals, and partner deliverables are completed on schedule.

Cross-Functional Support: Liaise directly with local Fleet Coordinators, Dispatch, Legal, and Market Operations teams to gather evidence, verify on-the-ground operational facts, and resolve administrative compliance blockers.

Who You Are

1–3 years of professional experience in operations, compliance coordination, program administration, logistics, or a related task-focused operational role; Bachelor's degree required.

Highly organized task manager who thrives on executing recurring workflows accurately and keeping structured trackers up to date.

Meticulous attention to detail with a track record of verifying datasets, maintaining clean records, and spotting discrepancies in operational data.

Clear, practical communicator able to coordinate across frontline operations, legal, and city teams to track down required documentation.

Fast learner comfortable adopting new software platforms, spreadsheets, and internal workflow tools quickly.

Prior experience with Salesforce, Google Sheets/Excel, or compliance tracking software is a plus, but not required.

Compensation and Benefits

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Salary Range: $65,000 – $85,000 / year

We are proud to offer a generous and comprehensive benefits package, including comprehensive medical plans and 401(k) matching.

Ready to join the ride?

Via is an equal opportunity employer.

Source: Via careers (Greenhouse)

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