Options Graduate & Placement Programme

Options Technology
Belfast, United Kingdom
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for early-career professionals who thrive in dynamic, team-focused environments and are eager to learn technical support skills.

Best fit for

  • Early-career professionals with a proactive mindset and enthusiasm for technical problem-solving
    — “someone early in their career who’s eager to dive into real-world technical challenges”
  • Candidates who enjoy cross-functional learning and working in autonomous, high-performing teams
    — “Join a self-sufficient, successful team where your ideas can make a real impact”
  • Individuals open to international travel and building relationships with global colleagues and clients
    — “The opportunity to travel and connect with colleagues and clients around the world”

Things to consider

  • The role requires a commitment to travel and working in a fast-paced, changeable environment
    — “Ability to work in a fast-paced and changeable working environment”
  • The program is structured and long-term, with a focus on career acceleration and technical depth
    — “Participants are fast‑tracked through a learning experience that blends technical depth with genuine career acceleration”

How to stand out

  • Emphasize your proactive learning attitude and ability to contribute to team dynamics early in your application
    — “Naturally curious, proactive, and excited to learn”
  • Highlight any experience with troubleshooting or customer service in your resume and interview responses
    — “Develop strong troubleshooting and problem-solving skills”
  • Showcase your organizational skills and attention to detail through specific examples in your resume
    — “Exceptional organisational skills and strong attention to detail”
  • Include a section on hobbies and interests that demonstrates adaptability or a global mindset
    — “On your CV, please include a section on your hobbies and interests”
  • Demonstrate your readiness to take on responsibilities and work independently in your application materials
    — “Ability to work independently and manage projects in a professional manner”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Supporting customer issues
  • Building relationships with colleagues and clients
Typical background
Technical Support EngineerCustomer Service Representative

Skills & requirements

Required

Technical SupportTroubleshootingProblem-solvingCustomer Service

Preferred

Technical DepthTeam Collaboration

Stack & domain

Technical SupportCustomer ServiceTroubleshootingProblem-solvingCuriosityProactivityCommunicationOrganizational SkillsAttention To DetailIndependenceProject Management

About the role

Original posting from Options Technology via Ashby

Options Graduate and Placement Programme

Location: Belfast

Salary: Competitive

Join our team of expert engineers in the Options Support Team!

We’re looking for driven and enthusiastic Technical Support Engineers to join our growing team. This is an exciting opportunity for someone early in their career who’s eager to dive into real-world technical challenges, learn from industry experts, and make a genuine impact.

Why Options?

Global travel: We have offices in New York, Chicago, Toronto, Hong Kong, Singapore, Tokyo, Paris, London, Cambridge, Belfast and more.

Career Development: You will have access to professional skills development and technical training designed to help you grow throughout your career with us.

High-Performing, Autonomous Teams: Join a self-sufficient, successful team where your ideas can make a real impact.

Competitive Rewards: In addition to a competitive salary, we reward our employees with a range of bonus incentives and a comprehensive benefits package.

The Role:

Options Graduate and Placement programme is multi-award winning and has spent more than a decade becoming one of the most respected launchpads in the industry. Participants are fast‑tracked through a learning experience that blends technical depth with genuine career acceleration. With continuous refinement over 10+ years, the programme consistently upskills ambitious graduates into high‑impact professionals.

•A structured onboarding experience that sets you up for success.

•Real hands-on technical exposure from day one.

•Opportunities to learn from teams across multiple disciplines.

•The opportunity to travel and connect with colleagues and clients around the world.

•A supportive, friendly environment that encourages your development.

We welcome applications from graduates and students from a broad range of disciplines including those with technical and engineering backgrounds, as well as science, business, mathematics, marketing and finance.

During your initial 3 weeks, you will:

•Dive into our core technologies and system architecture.

•Work through guided hands-on sessions with real support scenarios.

•Learn how to approach customer challenges with confidence.

•Get up to speed with our internal tools, ticketing systems, and processes.

•Watch experienced engineers in action and gradually take on responsibilities.

•Build the foundations to grow into a skilled, well-rounded support engineer.

During and after your training, you will:

•Build a solid understanding of our systems, tools, and products.

•Develop strong troubleshooting and problem-solving skills.

•Shadow experienced engineers to gain real-world technical insight.

•Support in diagnosing and resolving customer issues with guidance.

•Learn how we operate, from workflows to escalation paths.

•Build great relationships with colleagues across the business.

•Bring a positive attitude and deliver excellent customer service.

We’re looking for someone who can demonstrate:

•Naturally curious, proactive, and excited to learn.

•A strong communicator with a passion for problem-solving.

•Ready to thrive in a dynamic, team-focused environment.

•Ability to work in a fast-paced and changeable working environment.

•Exceptional organisational skills and strong attention to detail.

•Ability to work independently and manage projects in a professional manner.

•A desire to travel and see the world.

What We Offer

We provide a competitive benefits package tailored to the technology and financial services sector:

Health & Wellness: Comprehensive healthcare support, risk benefits and digital wellness resources.

Family Support: Enhanced family leave benefits.

Professional Growth: Access to professional learning platforms and internal development programs.

Retirement: Pension/retirement schemes to support your long-term financial planning.

How to apply

Submit a CV and cover letter to the Options Graduate & Placement Programme (Belfast) role. On your CV, please include a section on your hobbies and interests.

We look forward to reviewing your CV and discussing how you can make an impact at Options Technology!

If you have any questions about this position, please contact careers@options-it.com

Source: Options Technology careers (Ashby)

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