P2P Partner Operations Director

Okx
APAC
On-site

Who this role is best for

Background in payments or fintech with multi-market experience will find this high-ownership, frontline role in P2P operations across APAC markets

Best fit for

  • Candidates with 7+ years in managing high-value partner relationships and scaling programmes
    — “7+ years in growth, account management or relationship management for high-value users or clients, including team leadership”
  • Individuals with a track record in building and managing large-scale liquidity programmes
    — “You will own the relationship with these key liquidity providers in various markets”
  • Professionals with experience in cross-border payment systems or emerging markets
    — “Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA)”

Things to consider

  • Must be fluent in English, with potential Mandarin proficiency required for Greater China markets
    — “Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin”
  • The role demands frontline engagement and ownership of complex operational systems
    — “This is a builder's seat: high ownership, frontline, and fast-moving”

How to stand out

  • Emphasize your experience in managing high-volume partner relationships and scaling programmes
    — “Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality”
  • Highlight your ability to use data to steer decisions and improve retention
    — “Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data”
  • Showcase your background in payments, fintech, or remittance systems
    — “Backgrounds in payments, remittance or fintech are especially relevant”
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Company

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Improving partner satisfaction and retention
Typical background
7+ years in growth, account management or relationship management for high-value users or clients

Skills & requirements

Required

Growth StrategyAccount ManagementData AnalysisUser Quality And Marketplace Health

Preferred

Experience With Fiat On-ramp / Off-ramp, Cross-border Payments, Or Remittance

Stack & domain

Growth StrategyAccount ManagementRelationship ManagementData AnalysisFunnel BuildingUser QualityMarketplace HealthUser Risk ProfilingDispute ReductionHigh-volume Client RelationshipsPartner EngagementService Quality ImprovementCryptocurrencyDigital CurrencyPaymentsRemittanceFintechCross-border PaymentsEmerging MarketsUser SegmentationHigh-risk User FilteringTrust And SafetyFraud OperationsHigh-energyHunger For SuccessFrontline WorkTeam LeadershipMulti-market ExperienceData-driven DecisionsContinuous ImprovementCross-functional CollaborationInnovationRisk ManagementFinance

About the role

Original posting from Okx via Greenhouse

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the role

OKX runs a large peer-to-peer (P2P) crypto marketplace: an escrow-protected orderbook where users buy and sell crypto for local fiat through verified liquidity providers, with support for a wide range of local payment methods. The professional liquidity providers who post offers are what keep the marketplace deep and reliable.

You will own the relationship with these key liquidity providers in various markets: supporting partners' operational needs, maintaining marketplace depth and reliability, and improving partner experience. This is a builder's seat: high ownership, frontline, and fast-moving.

What you'll do

Own the P2P liquidity provider programme: monitor marketplace depth and coverage, and improve partner satisfaction and retention

Manage the liquidity-provider programme, tiering frameworks, account management and retention\

Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions.

Contribute to user quality and marketplace health, partnering with the user risk team on high-risk user profiling and dispute reduction. (Growth is the priority; risk exposure is a plus, not a requirement.)

What we're looking for

7+ years in growth, account management or relationship management for high-value users or clients, including team leadership, with a track record of managing partner programmes at scale. Multi-market experience is strongly preferred.

Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality.

Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data.

High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones.

Backgrounds in payments, remittance or fintech are especially relevant. Crypto or digital-currency experience is a plus, not a requirement. Strong operators from large internet and marketplace companies are also welcome.

Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin (liquidity-provider and stakeholder coverage across Greater China markets).

Nice to have

Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance.

Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA).

Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations.

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Source: Okx careers (Greenhouse)

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