Patient Care Consultant

Jushi
Pottsville, PA
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for customer service professionals with retail experience who excel in multilingual communication and can manage both front-end and back-end tasks.

Best fit for

  • Candidates with retail customer service experience and bilingual Spanish skills
    — “Bilingual in Spanish preferred”
  • Individuals who can balance sales, compliance, and operational responsibilities
    — “Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines”
  • Professionals comfortable with both desk-based and physical labor tasks
    — “Constantly perform desk-based computer tasks and frequently standing/walking”

Things to consider

  • The role may require occasional local travel, which could impact flexibility
    — “Occasionally requires local travel, as needed”

How to stand out

  • Emphasize experience in providing concierge-level service and product knowledge
    — “Aiding patrons and patients through concierge-level service”
  • Showcase skills in operating POS systems and handling cash registers
    — “Operate cash register, computer-based POS system, and cash drawer”
  • Demonstrate organizational skills through past retail maintenance or inventory work
    — “Maintain cleanliness and organization of store by stocking retail items and supplies”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • high customer satisfaction
  • accurate product recommendations
  • efficient store operations
Typical background
retail experiencecustomer service roles

Skills & requirements

Required

Customer ServiceRetail OperationsProduct KnowledgeMulti-tasking

Preferred

Bilingual (spanish)

Stack & domain

Customer ServiceProduct RecommendationsComputer-based POS SystemMulti-taskingLeadershipCommunicationTeamworkCannabis Industry

About the role

Original posting from Jushi via Lever

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Dispensary Patient Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. The Dispensary Patient Consultant is primarily responsible for aiding patrons and patients through concierge-level service. The Dispensary Patient Consultant conducts day-to-day operations within the retail location while adhering to company policy and industry regulations. 

WHAT YOU WILL DO:

  • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
  • All other job duties as assigned

WHAT WE ARE LOOKING FOR:

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor’s degree in any field preferred
  • Minimum of 2 years’ experience with customer service in retail.
  • Excellent computer, mathematical, language and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in person
  • Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS:

  • Constantly perform desk-based computer tasks
  • Frequently standing/walking
  • Occasionally, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Source: Jushi careers (Lever)

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