Project Manager, Client Service (Corporate)

Guidepoint
London, United Kingdom
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience managing client accounts and leading teams in a fast-paced environment.

Best fit for

  • Candidates with experience managing client accounts and leading teams in a collaborative setting
    — “managing key client accounts and overseeing a team of Associates”
  • Professionals who thrive in a results-oriented environment with a focus on client service
    — “ability to work in a fast-paced, results-oriented environment”
  • Individuals with a background in client-facing roles and a desire to grow into leadership positions
    — “Built-in mentorship to help you drive and improve your project management and customer service skills”

Things to consider

  • The role requires the right to work in the UK, which is a non-negotiable condition
    — “The right to work in the UK”
  • Candidates should be prepared to engage in a multi-step interview process, including a mock assessment
    — “Mock Assessment (Role dependent)”

How to stand out

  • Highlight your experience in training teams and delivering high-quality client service
    — “Provide training to Associates regarding best practices around prospective Advisor sourcing”
  • Emphasize your ability to work with cross-functional teams and coordinate multiple tasks simultaneously
    — “Work with other Project Managers on the team to provide industry guidance for projects”
  • Showcase your communication skills and ability to interact with professionals at all levels
    — “Outgoing personality with the ability to speak with people at all professional levels”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful client onboarding
  • team development and growth
  • project delivery within deadlines
Typical background
project managementclient serviceaccount management

Skills & requirements

Required

Client-facing ExperienceTeam ManagementProject ManagementCommunication SkillsProblem-solvingTraining And DevelopmentCollaborationTime Management

Preferred

SalesLeadershipCustomer Service

Stack & domain

Project ManagementClient ServiceTeam ManagementExpert SourcingRecruitingInteractionScreeningTrainingBest PracticesProspective Advisor SourcingAdvisor MatchClient Relationship ManagementCommunicationTime ManagementOrganizational SkillsOutgoing PersonalityIntellectual CuriosityWritten And Verbal CommunicationTeamworkLeadershipProblem-solvingAdaptabilityAttention To DetailCustomer ServiceMentorshipCareer Development

About the role

Original posting from Guidepoint via Greenhouse

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.

Interview Process:

Meet your Guidepoint Recruiter!

Initial Candidate Screen  

Meet the Guidepoint Teams!

Hiring Manager Interview  

Mock Assessment (Role dependent)

Complete a simulated client request and gain more insight into the role

Mock Interview

Discuss your assessment with the Guidepoint teams

Interview Process Outcome

Who We Are: 

Team-oriented and collaborative

Hard-working professionals who strive for excellence

Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients

Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory 

What You Will Own:

Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients

Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more​

Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project

Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services

Work with other Project Managers on the team to provide industry guidance for projects

Experience You Will Bring:

Bachelor’s or master’s degree

2+ years of client-facing or account management experience  

Previous experience managing a team

The right to work in the UK

Skills You Will Bring:

Desire to work in a sales/lead generation role that is KPI and metrics-driven 

Ability to work in a fast-paced, results-oriented environment

Excellent time management and organizational skills

Outgoing personality with the ability to speak with people at all professional levels

Intellectual curiosity and desire to learn

Excellent written and verbal communication skills

Demonstrated ability to work both individually and as part of a team

What We Offer:

Competitive salary, bonus and benefits

Excellent medical coverage through BUPA

Excellent professional development opportunities

Supportive culture that celebrates and rewards success

Monthly Happy Hour, Social Events, Summer Fridays

Year-round company sponsored sports and team building events

Informal work environment

Employee Assistance Programs

Volunteer days

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

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Source: Guidepoint careers (Greenhouse)

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