Property Damage Claims Adjuster (Entry Level)

Jencap
Phoenix, AZ
On-siteCareer-pivot friendly

Who this role is best for

Aimed at entry-level candidates with a background in claims handling who thrive in a collaborative, hybrid work environment.

Best fit for

  • Entry-level candidates with prior claims handling experience and a willingness to learn insurance-specific processes
    — “1-3 years of work experience in small personal property claims or property damage claims”
  • Individuals who value teamwork and are comfortable with a structured, customer-centric claims process
    — “Our teams are empowered and work together to find solutions”
  • Candidates who can adapt to a hybrid schedule and are motivated to grow within a dynamic, emerging insurance company
    — “Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks?”

Things to consider

  • Must obtain and maintain an adjuster license within 90 days of employment
    — “Have an active adjuster license or the ability to become licensed in 90 days of employment”
  • The role is based in Phoenix, AZ, with no indication of remote flexibility beyond hybrid work
    — “work a hybrid schedule from our Phoenix AZ”

How to stand out

  • Highlight experience with analyzing claims documents and making settlement recommendations
    — “Examine photographs, estimates, repair invoices and other damage-related documents”
  • Emphasize your ability to learn and apply complex insurance terminology and procedures
    — “Ability to learn insurance concepts, policy language and claim handling practices”
  • Demonstrate your capacity to manage multiple priorities and maintain accuracy in fast-paced settings
    — “Ability to manage multiple priorities in a fast-paced environment”
  • Showcase your communication skills with examples of resolving customer concerns or managing expectations
    — “Maintain regular communication with customers regarding status and next steps”
  • Demonstrate experience with coverage analysis and damage eligibility assessments
    — “Review tenant protection plan agreement and determine damage eligibility and settlement recommendations”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • evaluating and resolving routine property damage claims
  • providing exceptional customer service
Typical background
claims handlingcustomer service

Skills & requirements

Required

Claims HandlingCustomer ServiceDamage AssessmentCommunication

Preferred

Insurance ClaimsProperty Damage

Stack & domain

Property Damage ClaimsCustomer ServiceDamage AssessmentCommunicationAnalysisInterpersonal SkillsAttention To DetailTime ManagementAdjuster LicenseInsuranceClaims Handling

About the role

Original posting from Jencap via Greenhouse

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. 

MiniCo has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs to address even the most unique risk exposures. Our dedicated program teams provide niche underwriting process and flexibility, industry specialization, and unparalleled customer service. Today, MiniCo is a member of the Jencap Program Administrators division, offering multiple specialty property and casualty insurance products for a variety of unique industries and exposures. 

MiniCo is looking for a dynamic and customer-driven individual to join our team! MiniCo offers a hybrid work environment. Under General supervision, the position is responsible for evaluating and resolving routine property damage claims for the Tenant Protection Plan Program within assigned authority limits. This role will provide exceptional customer service through coverage analysis and damage assessment.  

The Property Damage Claims Adjuster - (Entry Level) will work a hybrid schedule from our Phoenix AZ.

Responsibilities: 

Review coverage and handle routine personal property damage of tenant property stored in storage facility.

Review tenant protection plan agreement and determine damage eligibility and settlement recommendations

Examine photographs, estimates, repair invoices and other damage-related documents

Maintain regular communication with customers regarding status and next steps

Settle damages within assigned authority level and under supervisory guidance

Meet established performance expectations related to quality, productivity, customer service and timeliness

Learn and apply company handling procedures, policies and regulatory requirements

Requirements: 

High School or equivalent required; bachelor’s degree or equivalent insurance degree preferred

1-3 years of work experience in small personal property claims or property damage claims

Have an active adjuster license or the ability to become licensed in 90 days of employment and maintain licensing through ongoing continued education.

Strong customer service, communication, and interpersonal skills

Ability to analyze information and make independent decisions.

Understanding of business line of products, policy language, exclusions, forms/endorsements, and effective claims handling practices.

Attention to detail ensuring accuracy.

Effective organizational and time management skills

Ability to learn insurance concepts, policy language and claim handling practices

Ability to manage multiple priorities in a fast-paced environment.

Openness to the ideas and expertise of others and the ability to actively solicit input and share ideas.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement.  Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate. 

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place. 

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us.  We truly are better together. 

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

Source: Jencap careers (Greenhouse)

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