Regional Field Operations Manager

Quartermaster
United States
Remote

Who this role is best for

Geared toward candidates with maritime or offshore field operations experience comfortable with managing technical installations and logistics across multiple countries.

Best fit for

  • Candidates with maritime or offshore field operations leadership experience and a track record of managing hardware rollouts across multiple countries
    — “Proven delivery of hardware rollouts across multiple sites or countries, on schedule and to quality standards”
  • Individuals with hands-on technical experience in vessel electronics and the ability to troubleshoot on-site
    — “Comfort with vessel-installed electronics, including mounting, power, cabling, networking, and RF/antenna work”
  • Candidates who are fluent in professional English and can navigate regional port and crew languages
    — “Fluent professional English, plus the primary working languages of the region's ports and crews”

Things to consider

  • The role requires up to 50% travel to ports and vessels, often on short notice
    — “ready to travel up to 50% to ports and vessels, sometimes on short notice”
  • Candidates must be based in the region and manage operations with remote leadership
    — “Autonomy: Comfortable running an operation with leadership several time zones away”

How to stand out

  • Highlight experience in managing field teams and scaling operations in new markets
    — “Build repeatable install and maintenance procedures, safety practices, and documentation that scale across countries”
  • Emphasize your background in maritime or marine electronics and your ability to execute under constraints
    — “We ship quickly, learn in production, and optimize for mission impact over process theater”
  • Showcase your logistics and inventory management skills, particularly in a maritime context
    — “Run in-country hardware flow, including receiving, warehousing, spares, staging, and reverse logistics”
  • Demonstrate your ability to coordinate with vessel crews and port staff under tight time windows
    — “Work with fleet operations teams, crews, and port staff to get aboard during short windows”
  • Position yourself as a proactive problem solver who can feed hardware issues back to engineering
    — “Feed hardware and install issues back to engineering, and surface field realities to Launch and leadership”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful deployment of SmartMast™ installations
  • high uptime across regional fleet
  • on-time and quality installations
Typical background
6+ years in field operations3+ years leading field teams

Skills & requirements

Required

Field OperationsFleet ManagementLogisticsProject ManagementTeam LeadershipTechnical Deployment

Preferred

MaritimeOffshoreTelecomsMarine Electronics

Stack & domain

Field OperationsField ServiceTechnical DeploymentVessel-installed ElectronicsLogisticsInventory ManagementRf/antenna WorkMarine ElectronicsElectricalRemote MonitoringFleet ManagementField Service SoftwareLeadershipTeam ManagementCommunicationProblem-solvingProject ManagementCustomer ServiceSafety PracticesMaritimeOcean SurveillanceSafetyTelecoms

About the role

Original posting from Quartermaster via Ashby

About Quartermaster

Quartermaster is building the world's most comprehensive maritime intelligence platform. Our SmartMast™ system transforms commercial and civilian vessels into a persistent, distributed sensing network—combining HD video, AI, radar, RF sensing, and AIS to deliver real-time maritime domain awareness at global scale. With 600+ sensors deployed across 25+ countries and more than 400,000 vessels identified outside of AIS, we are setting a new standard for what ocean surveillance and safety can look like.

We are a startup in build mode: small team, high ownership, fast iteration, and meaningful constraints. We ship quickly, learn in production, and optimize for mission impact over process theater.

The Role

As Regional Field Operations Manager, you will own the deployment and performance of SmartMast™ across your region. Once Launch has opened a market and secured vessel partners, you turn those agreements into units that are installed, activated, and reporting, and you keep them reporting. Success is measured in units installed on schedule, uptime across the regional fleet, and the speed and quality of every install and repair.

You will build and run the regional field operation: technicians, installers, logistics, and spares. You will work hand in hand with the regional Head of Launch and report to Quartermaster's Field Operations leadership in the United States.

What You'll Own

  • Deployment: Plan and execute SmartMast™ installations across the region's vessel partners, from vessel survey and scheduling through install, activation, and first data. Hit the deployment targets set with Launch and leadership.
  • Fleet uptime: Keep every installed unit online and reporting. Own preventive maintenance, troubleshooting, repairs, and unit swaps against clear response-time standards.
  • Field team: Recruit, train, and lead regional field technicians and coordinators. Set the bar for install quality, safety, and professionalism aboard vessels.
  • Logistics and inventory: Run in-country hardware flow, including receiving, warehousing, spares, staging, and reverse logistics for failed units, within the import framework Launch establishes.
  • Vendor and installer management: Direct the local installers, fabricators, and port-side vendors that Launch onboards. Schedule their work, audit quality, and escalate or replace underperformers.
  • Vessel and port coordination: Work with fleet operations teams, crews, and port staff to get aboard during short windows, around vessel schedules, port calls, and access rules.
  • Field data and feedback: Track install, uptime, and repair metrics. Feed hardware and install issues back to engineering, and surface field realities to Launch and leadership.
  • Process: Build repeatable install and maintenance procedures, safety practices, and documentation that scale across countries.

What You Need

  • Experience: 6+ years in field operations, field service, or technical deployment, including at least 3 years leading field teams. Maritime, offshore, telecoms, or marine electronics strongly preferred.
  • Deployment track record: Proven delivery of hardware rollouts across multiple sites or countries, on schedule and to quality standards.
  • Hands-on technical depth: Comfort with vessel-installed electronics, including mounting, power, cabling, networking, and RF/antenna work. You can step aboard and troubleshoot alongside your team.
  • Logistics instinct: Inventory and spares planning, customs-ready shipping, and getting parts to a vessel during a short port call.
  • Safety: Working knowledge of shipboard safety practice and port access procedures in the region.
  • Location: Based in the region and ready to travel up to 50% to ports and vessels, sometimes on short notice.
  • Autonomy: Comfortable running an operation with leadership several time zones away.
  • Language: Fluent professional English, plus the primary working languages of the region's ports and crews.

Nice to Have

  • Marine electronics, electrical, or RF certifications, or equivalent qualifications recognized in the region.
  • An existing network of marine installers, shipyards, and port-side vendors in the region.
  • Additional languages that reflect the region's multinational maritime workforce.
  • Experience with remote monitoring, fleet management, or field service software.
  • Experience scaling field operations in a startup or a newly opened market.

Source: Quartermaster careers (Ashby)

Similar roles

More roles at Quartermaster