Best suited to candidates with retail or sports sales experience working in a professional ice rink environment, prioritizing customer service and merchandising skills.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from The Florida Panthers via Greenhouse
Organization Overview:
The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.
Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.
The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.
Job Title: Retail Sales Associate - IceDen
Department: Florida Team Shop
Reports To: Manager, Retail Operations
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Florida Panthers IceDen
Job Summary:
The Retail Sales Associate has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Sales Associate is responsible for enhancing customer experience and sales generation in the following areas:
Essential Functions:
General Customer Service
Assisting Customers with Buying Decisions
Increasing Sales Volume
Monitoring Inventory / Theft Prevention
Maintaining Store Appearance
Merchandising / Creating Displays
Qualifications:
Sales Experience Preferred; Sports/Retail Sales Experience preferred
Playing Experience in Hockey or Figure Skating preferred
Knowledge of Hockey and/or figure skating equipment preferred
High School Diploma Preferred
Strong verbal and written communication skills
Professional appearance and presentation
Comfortable working in a fast-paced environment
Work Environment:
This position works at a professional ice rink, where the noise level can be generally high, crowd traffic can sometimes be heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights.
Position Type/Expected Hours of Work:
This is a Part-Time position. Must be able to work a flexible schedule including late nights, weekends, and holidays as needed.
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At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.