Sales Development Representative (SDR)

Decagon
San Francisco, CA
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in outbound sales or tech roles.

Best fit for

  • Candidates with outbound sales experience and a drive to build client relationships
    — “thrive on building relationships with potential clients”
  • Individuals who are self-starters and comfortable with undefined processes
    — “exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes”
  • People with CRM experience, especially with Salesforce
    — “prior CRM experience (preferably Salesforce)”

Things to consider

  • In-office work is required, which may not suit remote-preference candidates
    — “We’re an in-office company, driven by a shared commitment to excellence and velocity”
  • The role demands consistent performance tracking and improvement
    — “dedicated to tracking and improving performance and efficiency on a daily basis”

How to stand out

  • Highlight your ability to research companies and identify key players in your resume
    — “research companies, identify key players, and work with Account Executives on pipeline generation strategies”
  • Emphasize your experience with outbound campaigns and cold outreach methods
    — “Grow top of sales funnel through warm and cold outbound campaigns”
  • Showcase your curiosity about understanding business challenges in your interview responses
    — “Are genuinely curious about understanding customers’ business challenges”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • source new sales opportunities
  • generate pipeline
  • collaborate with marketing and account executives
  • track and improve performance
Typical background
customer-facing experiencesales skills

Skills & requirements

Required

Sales-developmentOutreach.ioPipeline-generationCustomer-researchCrm-managementDiscovery-calls

Preferred

Ai-knowledgeTech-industry-experience

About the role

Original posting from Decagon via Ashby

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.

This role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.

In this role, you will

  • Source new sales opportunities through inbound qualification and outbound outreach
  • Reach out to potential customers through various channels including cold calling, email, and social media
  • Grow top of sales funnel through warm and cold outbound campaigns
  • Research companies, identify key players, and work with Account Executives on pipeline generation strategies
  • Collaborate with the marketing team to align on campaigns and messaging
  • Stay up-to-date with product offerings and industry trends
  • Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more

You may be a good fit if you

  • Have a high level of interest in growing your career in a customer-facing role
  • Have strong communication skills, both verbal and written
  • Are genuinely curious about understanding customers’ business challenges
  • Are dedicated to tracking and improving performance and efficiency on a daily basis
  • Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
  • Are self-motivated with a drive to succeed and knack for building relationships

Even better if you have

  • Have 1-2 years of experience in a customer-facing or quota-carrying role
  • Have prior CRM experience (preferably Salesforce)
  • Find ways to stay up on the latest trends in AI
  • Have experience with tech

Compensation

OTE $88k - $110k + Equity

Benefits

We proudly offer the following benefits for our full-time employees:

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

Decagon offers a competitive benefits package that varies by country and complements local statutory benefits. Details for this location will be provided during the recruitment process.

Source: Decagon careers (Ashby)

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