Sales Development Representative (SDR)

Decagon
New York, NY
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for mid-level professionals who thrive in customer-facing roles and are eager to build relationships while mastering sales processes.

Best fit for

  • Candidates with 1-2 years of customer-facing experience and a drive to build relationships
    — “1-2 years of experience in a customer-facing or quota-carrying role”
  • Individuals who are self-starters and can adapt to undefined processes
    — “Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes”

Things to consider

  • In-office presence is required, which may not align with remote-preference candidates.
    — “We’re an in-office company, driven by a shared commitment to excellence and velocity.”
  • The role may demand a high level of self-direction and initiative due to undefined processes.
    — “ability to work within undefined processes”

How to stand out

  • Emphasize prior experience with CRM tools like Salesforce on your resume.
    — “Have prior CRM experience (preferably Salesforce)”
  • Showcase your ability to research companies and identify key players effectively.
    — “Research companies, identify key players, and work with Account Executives on pipeline generation strategies”
  • Highlight your familiarity with AI trends and how they align with customer needs.
    — “Find ways to stay up on the latest trends in AI”
  • Demonstrate your ability to track and improve performance metrics consistently.
    — “Dedicated to tracking and improving performance and efficiency on a daily basis”
  • Demonstrate experience in outbound sales campaigns across multiple channels.
    — “Grow top of sales funnel through warm and cold outbound campaigns”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Generating new business opportunities
  • Building a pipeline of qualified leads
  • Supporting the marketing team
Typical background
Sales experienceCustomer service experience

Skills & requirements

Required

SalesProspectingCold CallingCold EmailingCRM ManagementLead GenerationSales Metrics

Preferred

CRM Software (salesforce)AI Technology Knowledge

Stack & domain

SalesCold CallingEmail OutreachCRMPipeline GenerationProduct KnowledgeAISales SkillsCommunicationCuriosityPerformance TrackingEntrepreneurshipSelf-motivationRelationship Building

About the role

Original posting from Decagon via Ashby

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.

This role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.

In this role, you will

  • Source new sales opportunities through inbound qualification and outbound outreach
  • Reach out to potential customers through various channels including cold calling, email, and social media
  • Grow top of sales funnel through warm and cold outbound campaigns
  • Research companies, identify key players, and work with Account Executives on pipeline generation strategies
  • Collaborate with the marketing team to align on campaigns and messaging
  • Stay up-to-date with product offerings and industry trends
  • Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more

You may be a good fit if you

  • Have a high level of interest in growing your career in a customer-facing role
  • Have strong communication skills, both verbal and written
  • Are genuinely curious about understanding customers’ business challenges
  • Are dedicated to tracking and improving performance and efficiency on a daily basis
  • Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
  • Are self-motivated with a drive to succeed and knack for building relationships

Even better if you have

  • Have 1-2 years of experience in a customer-facing or quota-carrying role
  • Have prior CRM experience (preferably Salesforce)
  • Find ways to stay up on the latest trends in AI
  • Have experience with tech

Compensation

OTE $88k - $110k + Equity

Benefits

We proudly offer the following benefits for our full-time employees:

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

Decagon offers a competitive benefits package that varies by country and complements local statutory benefits. Details for this location will be provided during the recruitment process.

Source: Decagon careers (Ashby)

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