Sales Operations Analyst

Figure
San Francisco, CA
RemoteCareer-pivot friendly

Who this role is best for

Geared toward candidates with Sales Operations experience comfortable with Salesforce and data automation.

Best fit for

  • Candidates with prior Sales Operations experience and a background in Salesforce and automation tools
    — “1+ years of experience in a Sales Operations capacity”
  • Professionals who can maintain comprehensive documentation and manage multiple projects
    — “Maintain comprehensive documentation for all sales processes and Run the Business tasks”

Things to consider

  • No visa sponsorship available, requiring US-based candidates to be eligible for employment
    — “Figure will not sponsor work visas for this position”
  • The role demands adherence to company security policies and data handling procedures
    — “Adhere to all company security policies and data handling procedures.”

How to stand out

  • Highlight experience with Salesforce automation and process optimization in your resume and interviews
    — “Identify areas for improvement, optimize current tasks, and automate manual processes”
  • Emphasize your ability to manage multiple projects and communicate effectively with stakeholders
    — “Ability to manage time effectively across multiple work streams and juggle multiple projects”
  • Showcase your experience with creating and maintaining standardized reports and dashboards
    — “Create and maintain standardized reports and dashboards to monitor pipeline health”
  • Demonstrate your skill in maintaining data integrity and performing routine cleanups
    — “Support the hygiene and administration of Salesforce through routine data clean-ups”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • efficient sales processes
  • accurate data management
  • enhanced sales team performance
Typical background
sales operationssales support

Skills & requirements

Required

Sales OperationsData IntegrityTask AutomationSalesforce AdministrationReport Building

Preferred

Salesforce CustomizationSales Process Documentation

Stack & domain

SalesforceData IntegrityAutomationJiraSales OperationsCommunicationProblem SolvingCollaborationDocumentationData Management

About the role

Original posting from Figure via Greenhouse

About Figure

Figure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.

Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.

We’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.

About the Role

We’re looking for a Sales Operations Analyst to join our growing team! As Sales Operations Analyst, you’ll support all aspects of the day-to-day Sales function. The role is a mix of direct sales rep support, data integrity, tactical task execution, and task automation. You’ll be highly detail oriented and comfortable getting in the weeds, while always looking for ways to create efficiencies. You’ll join a team of stellar Sales and Marketing Operations analysts and work closely with Sales Representatives, Sales Leaders, Marketing, and cross-functional teams.

What You’ll Do

Serve as the primary point of contact for Salesforce and Ops Console user support, addressing and resolving questions from the sales team

Own daily, weekly, and monthly “Run the Business” operations, such as lead and account assignment, data integrity updates, email triaging, and report building

Identify areas for improvement, optimize current tasks, and automate manual processes to enhance efficiency and reduce manual work

Act as the first line of defense for production support bugs and feature feedback, filing Jira tickets on behalf of the sales team and escalating as needed

Maintain comprehensive documentation for all sales processes and Run the Business tasks

Learn the “build” side of Sales Ops, assisting with field creation, Flows, page layouts, and list views when possible

Assist in new sales tool setup, training, rollout, onboarding, and adoption monitoring

Create and maintain standardized reports and dashboards to monitor pipeline health, data integrity, and key performance indicators in Salesforce

Support the hygiene and administration of Salesforce through routine data clean-ups and report notifications

Execute quarterly projects aimed at elevating sales team efficiency and efficacy

Assist in building out Salesforce tools for the New Construction team

What We Look For

Bachelor’s degree

1+ years of experience in a Sales Operations capacity

Experience using Salesforce

Highly detail oriented

Excellent verbal and written communication skills

Ability to manage time effectively across multiple work streams and juggle multiple projects

Strong analytical skills and the ability to thrive in a data-rich environment

Experience collaborating effectively with business stakeholders, sales reps, and cross-functional teams

Ability to create thorough documentation of work

Adhere to all company security policies and data handling procedures.

Complete mandatory security awareness training within required timeframes.

Promptly report any suspected security incidents or suspicious activity to the Security team.

Salary

Base Compensation Range: $76,600 - $100,000/yr

5% annual bonus target, paid quarterly

Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plansCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefitsEmployer-paid life and disability insurance11 observed holidays and PTO planUp to 12 weeks of paid family leaveContinuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

#LI-SB1 #LI-Hybrid

Source: Figure careers (Greenhouse)

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