Seller Onboarding Specialist

Shein
Los Angeles, CA
On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with e-commerce operations experience working in cross-functional teams.

Best fit for

  • Candidates with e-commerce operations or project management experience and strong cross-functional collaboration skills
    — “Manage the onboarding process for new sellers on SHEIN Marketplace. Coordinate with cross-functional teams”
  • Individuals who thrive in fast-paced environments and can manage multiple priorities simultaneously
    — “Ability to work effectively in a fast-paced environment and manage multiple priorities”

Things to consider

  • The role may require adapting to SHEIN's on-demand production methodology and global vendor network
    — “SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology”
  • Candidates must be prepared to work in a corporate office in Los Angeles
    — “Los Angeles-based corporate office”

How to stand out

  • Highlight experience in managing onboarding processes for new sellers or vendors
    — “Manage the onboarding process for new sellers on SHEIN Marketplace”
  • Emphasize your ability to coordinate with cross-functional teams on complex projects
    — “Coordinate with cross-functional teams, including product, operations, and legal”
  • Showcase your analytical skills with examples of using data to improve performance
    — “Analyze data on seller performance, market trends, and customer feedback”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Successfully onboarded new sellers
  • Improved seller performance through data-driven strategies
Typical background
Business or operations management backgroundExperience in e-commerce

Skills & requirements

Required

Project ManagementData AnalysisSeller SupportPerformance Management

Preferred

Bilingual In MandarinInternational Team Experience

Stack & domain

CommunicationProject ManagementE-commerceOnboarding

About the role

Original posting from Shein via Greenhouse

About SHEIN 

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. 

Position Summary

We're seeking a full-time Seller Onboarding Specialist for our Los Angeles-based corporate office.

Job Responsibilities

Onboarding Management: Manage the onboarding process for new sellers on SHEIN Marketplace. Coordinate with cross-functional teams, including product, operations, and legal, to ensure that sellers meet all requirements and standards for selling on SHEIN.

Seller Support: Provide guidance and support to sellers during the onboarding process. Answer seller questions, resolve issues, and ensure that sellers understand and adhere to SHEIN's policies and procedures.

Performance Management: Monitor and evaluate seller performance to ensure that they are meeting SHEIN's performance standards. Provide guidance and support to sellers to improve their performance and meet SHEIN's standards.

Data Analysis: Analyze data on seller performance, market trends, and customer feedback to identify areas for improvement and make data-driven decisions. Develop and implement strategies to improve seller performance and drive growth for SHEIN's Marketplace.

Process Improvement: Identify areas for process improvement and implement changes to streamline the onboarding process and improve the seller experience.

Job Requirements

Bachelor's degree in business, operations, or a related field, or equivalent experience.

Strong communication and interpersonal skills.

Ability to work effectively in a fast-paced environment and manage multiple priorities.

3-6+ years of experience in project management, operations management, or customer support, preferably in e-commerce is preferred.

Nice to Have

Bilingual in Mandarin is highly preferred.

Experience working with international teams is a plus.

Benefits and Perks 

Healthcare (medical, dental, vision, prescription drugs) 

Health Savings Account with Employer Funding 

Flexible Spending Accounts (Healthcare and Dependent care) 

Company-Paid Basic Life/AD&D insurance 

Company-Paid Short-Term and Long-Term Disability 

Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident) 

Employee Assistance Program 

Business Travel Accident Insurance 

401(k) Savings Plan with discretionary company match and access to a financial advisor  

Vacation, paid holidays, floating holiday and sick days   

Employee discounts 

Free weekly catered lunch 

Dog-friendly office (available at select locations) 

Free gym access (available at select locations) 

Free swag giveaways 

Annual Holiday Party 

Invitations to pop-ups and other company events 

Complimentary daily office snacks and beverages 

 #LI-CJ1

Pay Range$30—$33 USD

Source: Shein careers (Greenhouse)

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