Aimed at experienced software engineers with customer-facing technical expertise who can bridge platform capabilities and stakeholder needs, working in a collaborative, platform-first environment in London.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Staffbase via Greenhouse
About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
This is a hands-on technical role within Staffbase Build, responsible for turning specific enterprise customer needs into reliable, scalable extensions of the Staffbase platform, using its extensibility capabilities (widgets, plugins, integrations, and other platform objects). The role owns assigned customer solutions end-to-end, defining the use case with stakeholders, building and testing across the stack, deploying it, and validating it with users.
The aim is to drive adoption and stickiness of the platform, not to create one-off, standalone customer solutions. The role acts as a bridge, helping customers do what they and the platform can't do alone yet, and feeds what's learned back into shared standards and the product roadmap.
The role reports into the regional Build Leader.
What you’ll be doing
Solution Delivery
Owning the technical design, implementation, testing, and release of assigned custom solutions end-to-end
Building across the stack (customer-facing UI, backend services, and integrations with Staffbase and third-party APIs)
Customer & Stakeholder Collaboration
Partnering with customers, consultants and internal teams, e.g. Sales, to define and detail use cases before development. Supporting pre-sales in a technical advisory capacity, primarily during requirements discovery: join customer and Sales conversations to clarify needs, assess technical feasibility, and help scope custom solutions
Validating shipped solutions with users and gathering feedback afterward
Supporting customers in building basic solutions themselves using Staffbase-provided platform tools where appropriate, rather than defaulting to a fully bespoke build
Platform-First Engineering
Keeping up to date with new and evolving platform capabilities (new extensibility primitives, APIs, and platform objects) so solutions are built using the latest native capabilities rather than defaulting to more bespoke patterns
Applying the company's architectural, security, and compliance standards so solutions remain supportable
Pattern Capture & Product Feedback
Identifying reusable patterns and components arising from customer engagements; documenting and contributing them to a shared Build asset catalogue
Surfacing recurring, validated customer needs for consideration in the product roadmap
Craft & Team Contribution
Maintaining a strong quality bar (testing, code reviews, healthy CI/CD practices).
Participating in the Build on-call rotation to support shipped customer solutions, in line with the applicable regional on-call policy.
Helping bring structure and engineering standards to the team, and mentor less experienced engineers
What you need to be successful
5+ years of software engineering experience, building and running production systems
Customer-facing technical experience (forward-deployed, solutions engineering, consulting)
Strong React, TypeScript/JavaScript and experience in either Go, Java, Kotlin or Node.js on the backend
Deep experience designing and integrating REST APIs and third-party systems, as well as testing, assessing and integrating APIs of third-party systems
Ability to explain technical trade-offs to non-technical audiences
Experience mentoring or guiding less-experienced developers, and a knack for bringing structure to how a team works
Comfort working directly with stakeholders — you can translate business needs into technical solutions and validate them afterwards
A strong focus on quality, clean code, testing, and continuous learning
A self-starter who works well both independently and as part of a team
You understand and appreciate diversity and inclusivity in the workplace
What you'll get
Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we offer a Company Pension and Private Medical Insurance incl. Dental, life assurance as well as competitive Pay Parental Leave to support new parents
Volunteers Day - you’ll get one day off per year for supporting a social project
Source: Staffbase careers (Greenhouse)