Senior Forward Deployed Engineer - Global Markets

Staffbase
Toronto, Canada
On-site

Who this role is best for

Geared toward experienced engineers comfortable with building enterprise-grade custom solutions for global clients, with a focus on collaboration and platform-first development.

Best fit for

  • Experienced engineers with a track record of delivering enterprise solutions and mentoring others
    — “Experience mentoring or guiding less-experienced developers”
  • Candidates who thrive in cross-functional collaboration with customers and internal teams
    — “Partnering with customers, consultants and internal teams, e.g. Sales”
  • Individuals with a strong grasp of modern web technologies and API integration
    — “Strong React, TypeScript/JavaScript and experience in either Go, Java, Kotlin or Node.js on the backend”

Things to consider

  • This role involves a rotating on-call responsibility for customer solutions
    — “Participating in the Build on-call rotation to support shipped customer solutions”
  • The role demands a balance between independent work and team collaboration
    — “You understand and appreciate diversity and inclusivity in the workplace”

How to stand out

  • Highlight your experience with full-stack development and enterprise API integration
    — “Building across the stack (customer-facing UI, backend services, and integrations)”
  • Demonstrate your ability to translate business needs into technical solutions
    — “You can translate business needs into technical solutions and validate them afterwards”
  • Showcase your contributions to shared engineering standards or reusable code patterns
    — “Identifying reusable patterns and components arising from customer engagements”
  • Emphasize your background in customer-facing technical roles and stakeholder engagement
    — “Customer-facing technical experience (forward-deployed, solutions engineering, consulting)”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful delivery of custom solutions
  • positive customer feedback
  • contribution to product roadmap
Typical background
software engineeringtechnical consulting

Skills & requirements

Required

Technical DesignImplementationTestingRelease ManagementCustomer CollaborationPlatform EngineeringCode ReviewsCi/cd Practices

Preferred

Agile MethodologiesCloud Infrastructure

Stack & domain

Agentic AI Communications ChannelsIntranetEmployee AppEmail SolutionsExtensibility CapabilitiesWidgetsPluginsIntegrationsPlatform ObjectsCustomer-facing UIBackend ServicesThird-party ApisArchitectural, Security, And Compliance StandardsLeadershipCollaborationCommunicationProblem-solvingTeamworkAdaptabilityAttention To DetailCustomer ServiceAIEmployee ExperienceEnterprise Customer NeedsPlatform EngineeringCloud InfrastructureData EngineeringData ScienceSoftware Development

About the role

Original posting from Staffbase via Greenhouse

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.

We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

This is a hands-on technical role within Staffbase Build, responsible for turning specific enterprise customer needs into reliable, scalable extensions of the Staffbase platform, using its extensibility capabilities (widgets, plugins, integrations, and other platform objects). The role owns assigned customer solutions end-to-end, defining the use case with stakeholders, building and testing across the stack, deploying it, and validating it with users.

The aim is to drive adoption and stickiness of the platform, not to create one-off, standalone customer solutions. The role acts as a bridge, helping customers do what they and the platform can't do alone yet, and feeds what's learned back into shared standards and the product roadmap.

The role reports into the regional Build Leader.

What you’ll be doing

Solution Delivery

Owning the technical design, implementation, testing, and release of assigned custom solutions end-to-end

Building across the stack (customer-facing UI, backend services, and integrations with Staffbase and third-party APIs)

Customer & Stakeholder Collaboration

Partnering with customers, consultants and internal teams, e.g. Sales, to define and detail use cases before development. Supporting pre-sales in a technical advisory capacity, primarily during requirements discovery: join customer and Sales conversations to clarify needs, assess technical feasibility, and help scope custom solutions

Validating shipped solutions with users and gathering feedback afterward

Supporting customers in building basic solutions themselves using Staffbase-provided platform tools where appropriate, rather than defaulting to a fully bespoke build

Platform-First Engineering

Keeping up to date with new and evolving platform capabilities (new extensibility primitives, APIs, and platform objects) so solutions are built using the latest native capabilities rather than defaulting to more bespoke patterns

Applying the company's architectural, security, and compliance standards so solutions remain supportable

Pattern Capture & Product Feedback

Identifying reusable patterns and components arising from customer engagements; documenting and contributing them to a shared Build asset catalogue

Surfacing recurring, validated customer needs for consideration in the product roadmap

Craft & Team Contribution

Maintaining a strong quality bar (testing, code reviews, healthy CI/CD practices).

Participating in the Build on-call rotation to support shipped customer solutions, in line with the applicable regional on-call policy.

Helping bring structure and engineering standards to the team, and mentor less experienced engineers

What you need to be successful 

5+ years of software engineering experience, building and running production systems

Customer-facing technical experience (forward-deployed, solutions engineering, consulting)

Strong React, TypeScript/JavaScript and experience in either Go, Java, Kotlin or Node.js on the backend

Deep experience designing and integrating REST APIs and third-party systems, as well as testing, assessing and integrating APIs of third-party systems

Ability to explain technical trade-offs to non-technical audiences

Experience mentoring or guiding less-experienced developers, and a knack for bringing structure to how a team works

Comfort working directly with stakeholders — you can translate business needs into technical solutions and validate them afterwards

A strong focus on quality, clean code, testing, and continuous learning

A self-starter who works well both independently and as part of a team

You understand and appreciate diversity and inclusivity in the workplace

What you'll get

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)

Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400 

Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August

Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave

Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $107,000 - $143,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

Source: Staffbase careers (Greenhouse)

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