Senior Internal Communications Manager

Coinbase
United States
Remote

Who this role is best for

A natural match if you have experience in AI-native communications and leading internal messaging for remote teams.

Best fit for

  • Candidates with experience in scaling internal communications using AI tools for remote teams
    — “Proactively identify and implement AI-native approaches to internal communications
  • Professionals who thrive in high-impact, mission-driven environments with a culture of intensity
    — “we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense

Things to consider

  • Quarterly in-person 'surges' may require travel despite the remote-first model
    — “remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges”
  • Requires a deep understanding of crypto and a willingness to develop fluency in the space
    — “Enthusiasm for crypto with willingness to develop real fluency in the space

How to stand out

  • Highlight AI tool usage in communications workflows and measurable improvements
    — “Demonstrated experience using AI tools to accelerate and improve communications work
  • Emphasize experience in advising executives on strategic messaging
    — “serving as a trusted advisor to senior leaders on messaging, approach, timing, etc
  • Showcase ability to create systems that scale communications for remote teams
    — “Create and improve systems, including AI-powered tools and workflows, that scale communications across a globally distributed, remote workforce
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Define and own the internal communications strategy for your portfolio of stakeholders
  • Measure the effectiveness of communications programs, leveraging data for continuous improvement
Typical background
10+ years of experience in internal, external or corporate communications

Skills & requirements

Required

Internal Communications StrategyAi-powered ToolsCommunications ProgramsExecutive PresenceAI Tools For Communications Work

Preferred

Crypto Fluency

Stack & domain

Internal CommunicationsAI ToolsContent CreationPersonalizationMeasurementFeedback LoopsDraftingResearchAudience AnalysisContent TestingCommunicationTeamworkLeadershipProblem-solvingAdaptabilityCreativityCoinbaseAIFinance

About the role

Original posting from Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

Internal Communications shapes Coinbase's employee experience and reinforces our mission, strategy, and culture. This Senior Internal Communications Manager role is an individual contributor reporting to the Director of Internal Communications. They will partner directly with executives and senior leaders to tell powerful stories, drive change, and define what best-in-class internal comms looks like in an AI-native company 

What you’ll do: 

Define and own the internal communications strategy for your portfolio of stakeholders, serving as a trusted advisor to senior leaders on messaging, approach, timing, etc

Ensure employees have the information and context they need to do their job.

Create and improve systems, including AI-powered tools and workflows, that scale communications across a globally distributed, remote workforce.

Measure the effectiveness of communications programs, leveraging data for continuous improvement

Develop a deep understanding of the company mission, strategy, and culture to reinforce in all communications.  

Proactively identify and implement AI-native approaches to internal communications, from content creation and personalization to measurement and feedback loops, raising the bar for what the function can deliver at scale.

Support and execute org or company-wide live events (i.e. drafting talking points, advising on event flow and structure, preparing speakers, etc.).

Partner with your Internal & External Comms teammates to drive proactive/reactive communications and coordinate internal issues management. 

Required Skills and Experience:

10+ years of experience in internal, external or corporate communications, media / journalism, or another writing intensive role. 

Excellent written and verbal communications skills, prioritizing clarity & brevity in all communications.

Well-developed “executive presence,” including experience directly partnering with senior executives on communications initiatives, with examples of ability to influence stakeholders and adapt work style accordingly. 

Demonstrated experience using AI tools to accelerate and improve communications work (e.g., drafting, research, audience analysis, content testing); ensures responsible use, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Resilience and grit: able to maintain a proactive, even-keeled posture in the face of rapid organizational change and shifting priorities.

Experience communicating to a highly distributed, remote workforce.

Extremely organized (gets energy from roadmapping, planning, envisioning the path).

Able to think and do—someone who can both generate ideas and implement them.

Able to balance speed and quality, with an acute sense for what matters most in a given moment.

Enthusiasm for crypto with willingness to develop real fluency in the space.

Job ID: P77855

#LI-Remote

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). 

Annual base salary range (excluding equity and bonus):$205,785—$242,100 USD

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.

Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Source: Coinbase careers

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