Candidates with operational product management experience in B2B SaaS and a focus on automation will find this role in healthcare infrastructure and provider network accuracy particularly compelling, especially in a hybrid New York-based environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Zocdoc via Greenhouse
Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on our Mission
Healthcare should work for patients - but it doesn't. Instead of easy access, patients face outdated insurance directories, long phone holds, weekslong wait times, and surprise bills. In any other industry, this experience would be unacceptable. But in healthcare, patients lack market power and are expected to tolerate broken systems. Zocdoc's mission is to give power back to the patient. We've built the leading healthcare marketplace, helping people find and book care across 50 states, 200+ specialties, and 12,000+ insurance plans. By giving patients choice and visibility, we enable a system where providers compete for patients - not the other way around.
Zocdoc now brings on entire health systems and practice groups at once, connecting tens of thousands of providers through automated pipelines. At that scale, the hard part is keeping every provider accurate and every booking intact as rosters change, schedules shift and data arrives that no one has seen before. As a Senior Product Manager on the Provider team, you'll own that problem. You'll build the products that make our provider network self-correcting: problems are caught before a patient or practice notices, most are fixed automatically, and every decision makes the next one faster. You'll also make sure Zocdoc reflects how each practice actually wants to work, so practices can trust every booking they get. You'll shape how people and AI agents work together to run the network as it grows many times over, and you'll make sure that when a patient books on Zocdoc, the appointment is real. If you're excited to do that alongside deeply thoughtful, driven, and collaborative teammates, we'd love to meet you.
You'll enjoy this role if you are…
Personally motivated by improving our healthcare system
Drawn to high-leverage problems, where getting it right lets the whole business scale
Excited to build products where people and AI agents work side by side, and to earn the trust that requires
Someone who thinks in systems and goes after root causes
A first-principles thinker who thrives in ambiguity and can always find the crawl/walk/run path
Comfortable owning an outcome end to end, from the strategy to the metric that proves it worked
Your day to day is…
Own the vision, strategy and roadmap for keeping provider data and bookings accurate as Zocdoc scales
Set the goals that define success, get them instrumented, and report progress to leadership
Own how practices tell Zocdoc the way they want to work, and make sure Zocdoc keeps reflecting it as practices grow and change
Make that easy to set up and keep current, whether a practice does it itself, an internal team does it for them, or it comes from the systems a client already uses
Balance giving practices control over what gets booked with keeping care accessible to patients
Turn cancellations, reschedules and resolved issues into lasting fixes, so the same problem doesn't happen twiceFind the biggest sources of breakage across the provider lifecycle and decide where to invest, using data and time with the people closest to the problem
Decide where automation and AI agents take over, where people stay in the loop, and how we know it's working
Lead discovery, write clear requirements and ship iteratively with Engineering and Design
Work with the teams that own provider data, insurance, visit reasons, availability and EHR integrations so problems get fixed at the source
Partner with Operations, Account Management, AI Operations, Data Science and peer PMs, and bring them along on strategy and tradeoffs
You'll be successful in this role if you have…
5+ years of product management experience, ideally in operational tooling, workflow or case management, configuration products, or internal platforms for B2B SaaS
A track record of shipping products that remove manual work at scale, with measurable gains in throughput, resolution time or automation rate
Experience with automation or AI-powered products, including human-in-the-loop design
Experience treating internal teams as customers: you've sat with operators, learned their workflow, and built what they needed
Experience building configuration products that customers set up themselves, balancing flexibility with simplicity
Comfort with technical depth, from APIs and event-driven systems to data models, and the ability to dive deep with engineers while telling a clear story to business stakeholders
A data-driven approach: you define the metrics, get them instrumented, and use SQL or similar tools yourself
Familiarity with EHRs, provider data or healthcare operations is a plus, or a strong curiosity to learn them fast
Benefits
Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$170,000—$230,000 USDAbout us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Source: Zocdoc careers (Greenhouse)