Senior Project Manager - Professional Services

MongoDB
Austin +3 more
On-site

Who this role is best for

A natural match if you have enterprise-scale SaaS project management experience and strong cross-functional collaboration skills.

Best fit for

  • Candidates with 8+ years in SaaS project management and a history of enterprise client success
    — “8+ years in a project manager or delivery leader role, with a proven track record of leading projects for enterprise-scale clients in a SaaS product company”
  • Individuals who can lead without direct authority and align stakeholders across technical and business priorities
    — “Proven leadership delivering outcomes across cross-functional teams and customer stakeholders, with the ability to influence, align, and drive accountability without direct authority”
  • Professionals with expertise in database, cloud, or software delivery and a consultative mindset
    — “Experience leading database, cloud, modernization, or software delivery initiatives”
  • Candidates who can shape delivery strategies and translate business goals into technical execution
    — “Shape and structure delivery and scope by clarifying objectives, guiding priorities and tradeoffs, and translating business goals into an executable delivery approach”

Things to consider

  • Geographic constraints require presence in one of the listed cities for hybrid work
    — “candidates who are based in Austin, Chicago, Denver, Los Angeles, Vancouver for our hybrid working model”
  • Role involves leading quarterly business reviews and maintaining engagement discipline
    — “lead governance cadences, including executive reviews and quarterly business reviews, to reassess priorities and keep resources focused on the highest-value work”

How to stand out

  • Highlight experience shaping delivery strategies with measurable business outcomes
    — “translating customer objectives into a clear delivery strategy, aligns execution to expected outcomes”
  • Showcase technical understanding of database, cloud, and AI delivery environments
    — “Comfort operating in technical environments, paired with strong Professional Services business acumen across delivery economics, resource planning, commercial awareness, and engagement health”
  • Demonstrate ability to manage risk, dependencies, and stakeholder alignment
    — “Drive alignment, planning, and execution using industry-standard delivery practices across scope, schedule, milestones, risks, dependencies, governance, and success measures”
  • Include examples of financial accountability and executive communication in past roles
    — “Serve as the primary interface to the customer executive sponsor and own financial accountability for overall engagement health”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Leading complex Professional Services engagements from kickoff through closeout
Typical background
8+ years in a project manager or delivery leader role

Skills & requirements

Required

Project ManagementDelivery AccountabilityCustomer-facing EngagementsScope ManagementMilestone PlanningDependency ManagementRisk ManagementExecutive ReportingEscalations

Preferred

Saas Product Company ExperienceEnterprise-scale Clients

Stack & domain

Project ManagementDelivery LeadershipExecutive CommunicationLeadershipProblem-solvingTeamworkProfessional ServicesTechnology

About the role

Original posting from MongoDB

About the Team

MongoDB Professional Services serves as the delivery owner for complex customer initiatives, translating strategic goals into disciplined execution and measurable business outcomes across modernization, migration, cloud, data, and AI-related programs. The team drives delivery accountability across customers and internal stakeholders through strong governance, proactive risk management, and sustained alignment to customer priorities.  

About the Role

MongoDB is looking for a Senior Project Manager to lead complex customer-facing Professional Services engagements and serve as the accountable delivery owner for customer requirements, execution, and business outcomes. The role translates  customer objectives into a clear delivery strategy, aligns  execution to expected outcomes, and drives alignment across scope, schedule, risk, dependencies, stakeholder actions, governance, and success measures.

The person acts as a consultative partner to the customer’s business.   helping shape priorities, tradeoffs, and decisions while keeping delivery focused on value realization. They must bring strong services delivery leadership, executive communication skills, and the ability to operate effectively in technically complex environments with sound judgement. 

The role partners closely with Consulting Engineers, Customer Success, Sales, and customer stakeholders to maintain momentum, align resources, and deliver measurable value. It also operates at both the engagement and broader account level, including leading regular quarterly business reviews and helping teams reassess priorities when needed.  

We are looking to speak to candidates who are based in Austin, Chicago, Denver, Los Angeles, Vancouver for our hybrid working model.

What you will do:

Lead complex Professional Services engagements from kickoff through closeout, maintaining continuity, accountability, and focus on value realization

Own delivery accountability for customer requirements, execution, and business outcomes, keeping work aligned to customer priorities

Drive alignment, planning, and execution using industry-standard delivery practices across scope, schedule, milestones, risks, dependencies, governance, and success measures

Serve as the primary interface to the customer executive sponsor and own financial accountability for overall engagement health

Shape and structure delivery and scope by clarifying objectives, guiding priorities and tradeoffs, and translating business goals into an executable delivery approach

Partner closely with customer stakeholders and MongoDB account, services, and technical teams to build alignment, remove blockers, and sustain momentum

Balance customer outcomes with business objectives, using sound judgment to manage risk, commercial awareness, resource efficiency, and overall engagement health

Lead governance cadences, including executive reviews and quarterly business reviews, to reassess priorities and keep resources focused on the highest-value work

What you bring

8+ years in a project manager or delivery leader role, with a proven track record of leading projects for enterprise-scale clients in a SaaS product company

Strong executive communication and leadership skills, with credibility across senior customer stakeholders and internal cross-functional teams

Strong command of delivery fundamentals, including scope management, milestone planning, dependency management, risk management, executive reporting, and escalations

Comfort operating in technical environments, paired with strong Professional Services business acumen across delivery economics, resource planning, commercial awareness, and engagement health

Demonstrated problem-solving ability, strong judgment, and comfort navigating ambiguity, tradeoffs, and complex delivery decisions

Proven leadership delivering outcomes across cross-functional teams and customer stakeholders, with the ability to influence, align, and drive accountability without direct authority

Preferred qualifications

Experience leading database, cloud, modernization, or software delivery initiatives

Familiarity with MongoDB products, services, and common customer transformation journeys

Familiarity with AI and Agentic application architectures, ecosystem services, and emerging customer use cases

Practical experience leading the delivery of AI-integrated projects

Why this role matters

Senior Project Manager role is defined by delivery leadership and deep accountability for customer success. Rather than focusing on process, you act as the architect of the delivery experience—shaping priorities, navigating complex trade-offs, and ensuring that every milestone is directly tied to the realization of the customer's desired business outcomes..

This role links strong delivery leadership to the health of the Professional Services business by balancing customer value, delivery quality, resource efficiency, and engagement discipline. Strong Senior Project Managers improve delivery predictability, customer confidence, account health, expansion and renewal potential,  and MongoDB’s reputation as a trusted partner in complex transformations. As AI becomes a larger customer priority, the role also helps identify where AI consultation can improve outcomes or delivery efficiency and ensures the right experts are engaged.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 3273554724

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:$90,000—$176,000 USD

Source: MongoDB careers

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