Senior/Staff Software Engineer – Site Reliability & Infrastructure

General Intuition & Medal
New York, NY
On-site

Who this role is best for

Aimed at experienced infrastructure engineers who have owned large-scale systems and operated in high-pressure environments.

Best fit for

  • Candidates with proven experience in managing production infrastructure at scale and leading postmortems during critical incidents
    — “You'll own the on-call rotation, drive postmortems, and work directly with engineering teams”
  • Individuals with deep familiarity in Terraform and CI/CD tools like GitHub Actions, who have implemented them in production
    — “Strong fluency in Terraform, with real experience owning infrastructure-as-code at scale”
  • Engineers who have scaled relational databases in high-growth environments and are comfortable with rapid iteration
    — “Deep, hands-on experience scaling and sharding relational databases (MySQL, Postgres) in production”

Things to consider

  • On-call responsibilities are expected, with a focus on incident response and postmortems
    — “You'll own the on-call rotation, drive postmortems”
  • The role demands a strong startup background, where scaling infrastructure is a top priority
    — “Experience at startups: You are comfortable in an environment of rapid growth where scaling up is a priority”

How to stand out

  • Highlight your experience in leading postmortems and implementing durable fixes for critical infrastructure issues
    — “run a postmortem that prevents recurrence”
  • Demonstrate your ability to scale databases under pressure, with concrete examples from previous roles
    — “Deep, hands-on experience scaling and sharding relational databases”
  • Emphasize your hands-on experience with ElasticSearch for user-facing features, not just logging
    — “Hands-on experience running ES for user-facing features”
  • Demonstrate familiarity with GCP's managed services, including Kubernetes, VPC, and IAM
    — “GCP depth: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Successfully scaled databases and infrastructure
  • Led postmortems and improved reliability
Typical background
Experience in backend engineering or SRE rolesStrong technical background

Skills & requirements

Required

Infrastructure-as-codeDatabase ScalingIncident ResponseCI/CDCommunication

Preferred

GCP DepthElasticsearch

About the role

Original posting from General Intuition & Medal via Ashby

ABOUT THE COMPANY

General Intuition is the frontier lab for acting in space and time. We build large action models and world models that can perceive, predict, and act across virtual and physical environments. General Intuition builds on the strength of Medal, the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and discover new games every year. We've raised over $650M from Khosla, GC, Valor, and Point72 since October 2025, and recently closed our latest round at a $6.2B valuation.

THE ROLE

Medal's infrastructure handles billions of clips, video ingestion pipelines, and social features at a massive scale most engineers never get to touch. The work centers on reliability, incident response, scaling, and making sure our infrastructure keeps up with our growth. You'll own the on-call rotation, drive postmortems, and work directly with engineering teams to meet their infra needs. The right person probably came through startups and scale-ups and has been in the room when things broke at 2am, has scaled databases under pressure.

WHAT WE'RE LOOKING FOR

  • Infrastructure-as-code: Strong fluency in Terraform, with real experience owning infrastructure-as-code at scale
  • Elastic search depth: Hands-on experience running ES for user-facing features, not just as a log sink
  • GCP depth: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem
  • Database scaling: Deep, hands-on experience scaling and sharding relational databases (MySQL, Postgres) in production
  • Incident response instincts: You can work a P0 calmly, communicate clearly under pressure, and run a postmortem that prevents recurrence
  • CI/CD: You've worked with GitHub Actions in a production environment
  • Communication (crucial!): You flag issues clearly and rapidly during incidents and lead/write actionable postmortems
  • Experience at startups: You are comfortable in an environment of rapid growth where scaling up is a priority
  • Great judgment: You know the difference between a durable, sustainable fix and a patch that buys you a week

OUR STACK

Electron, React, Redux, Styled Components & other modern web-based technologies

C# and C++ for native Windows recording & more

Swift for iOS, Kotlin for Android

Java, Redis, RabbitMQ, Kubernetes for backend

Terraform, Salt, GitHub Actions, CircleCI for IaC and CI/CD

Source: General Intuition & Medal careers (Ashby)

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